ITaaS Director

ABOUT THE ROLE :

The ITaaS Director directly oversees the Technology helpdesk technicians system administrators and engineering consulting teams that serve our diverse client base. A combination of manager account supervisor business driver cheerleader and customer service expert this part-time onsite role requires a broad collection of skills as well as specific industry expertise.

RESPONSIBILITIES :

In this role youll get to...

• Take complete ownership of the technology team and partner with the account managers to provide excellent client services.
• Play an active role in proactive and reactive client management and issue resolution.
• Work closely with the executive team to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base.
• Oversight of service delivery projects including equipment deployment software releases email migrations etc.
• Develop maintain support and optimize key functional areas to remove barriers hindering the teams overall performance.
• Ensure the oversight organization and motivation of all members of the Technical Operations team.
• Lead by example challenge functional status quo manage and develop processes to document client issues leverage trends and impact analyses in the overall service enhancement.
• Manage all aspects for the tier 1 and tier 2 organizational response of the Technical Operation Centers.
• Build develop and lead remote and onsite team of technical Operations resources.
• Investigate methods and procedures to better monitor our network and respond to issues.
• Provide executive-level reporting to inform decision making.
• Be the bridge between MSP partners for tier 1 and 2 support and our clients. Serving as the outsourced IT manager to help with escalations and troubleshooting.
• Escalation point to carrier and cloud partners we help implement and support for clients.
• Identifies staffing needs and works with the recruitment team to pursue targets.
• Maintains familiarity with current and upcoming IT equipment services and other developments.
• Perform root cause analysis of infrastructure problems and develop resolution and prevention plans.
• Other duties as assigned or needed

REQUIREMENTS :

On day one well expect you to...

NOTE :

Required Experience :

Director

Key Skills

Fundraising,Management Experience,Coaching,Analysis Skills,Strategic Planning,Team Management,Budgeting,Leadership Experience,Mentoring,Public Speaking,negotiation,Supervising Experience

Employment Type : Part-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 130 - 175