Oracle ERP Financial Developer

Troubleshooting and Issue Resolution : Diagnosing technical issues reported by customers regarding Oracle ERP modules, including data errors, system crashes, configuration problems, and integration issues.

• Customer Interaction : Responding to business inquiries via email, and ticketing systems, clearly explaining complex technical concepts to non-technical users.
• Log Analysis : Reviewing system logs and error messages to identify root causes of problems.
• Configuration Management : Assisting with configuration changes within Oracle ERP modules to address specific client requirements.
• Patch Management : Applying updates and patches to Oracle ERP systems to resolve known bugs and security vulnerabilities.
• Knowledge Base Management : Contributing to the internal knowledge base by documenting solutions to common issues and best practices.
• Escalation Management : Identifying complex issues that require escalation to senior technical support engineers or development teams.
• Training and Support : Providing basic training to customers on Oracle ERP functionalities and usage.Required Skills :
• In-depth knowledge of Oracle ERP modules : Thorough understanding of core Oracle ERP Financial module
• Technical proficiency : Familiarity with Oracle database concepts, SQL queries, and related technologies.
• Troubleshooting skills : Ability to diagnose technical issues systematically and identify root causes.
• Excellent communication skills : Clear and concise communication to explain technical issues to non-technical users.