Sales Compliance Specialist

Overview

We would love for you to explore other opportunities within Asurion.

Purpose & Description

The Sales Compliance Quality & Insights Analyst is a compliance specialist that analyzes sales behavior patterns within Hub and Field interactions. This role is responsible for inspecting potential compliance risk and reporting findings to internal leadership. The Analysts review customer interactions and aggregate data to provide actionable data for various Operations, Support & Product teams.

Job Responsibilities

Help identify and trend fraudulent activity and compliance issues through interaction analysis

Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets

Utilize voice analytics software to find specific call types and create custom views that add business value

Contribute to ad hoc analytics & inspection projects that support business initiatives

Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models

Process ad hoc requests as assigned by Compliance leadership for supporting teams / departments

Clearly and concisely summarize findings though verbal and written communication

Create visual reports that help create narratives to accompany data

Demonstrate Core Values and Leadership Principles

What You'll Bring to the Team

Ability to handle sensitive data and discussions in a professional and discreet manner

Strong language comprehension, verbal and written communication skills

Strong time management skills

Ability to maintain productivity with minimal direct supervision

Analytical, problem solving, outside-the-box and solution-oriented thinking

Technical skills and ability to learn

Desired Qualifications

Bachelor's Degree or equivalent work experience in a relevant field

Minimum of 6 months previous experience in retail technology, sales, customer service, quality or related field preferred

Microsoft Office Suite

OpenText Qfiniti and Explore (preferred)

Power BI knowledge (preferred)

Demonstrated ability to consistently achieve all performance metrics

Working Conditions

Shifts are typically comprised of an 8-hour day at a computer workstation.

Overtime may be required according to business needs.

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