Service Delivery Center - ServiceNow - Risk Transformation - Analyst (Alpharetta)

Service Delivery Center - ServiceNow - Risk Transformation - Analyst

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Technology Consulting, Non-Financial Services, Consultant ServiceNow

EY is the only professional services firm with a separate business unit (FSO) dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you are passionate about rallying together to solve the most complex challenges in the financial services industry, join our dynamic FSO team!

You'll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.

The team

Our Risk Technology Solution Delivery practice helps clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. The team leverages eGRC platforms, Microservices, Cloud, API Management, and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.

The Risk Technology Solution Delivery team is changing how clients interact with their customers, employees, and partners. We are modernizing their applications, creating new ones, and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

What we look for

We seek highly motivated ServiceNow consultants to successfully deliver ServiceNow solutions and services in a client consulting environment with a dedicated team of industry-experienced resources.

Your key responsibilities

The ServiceNow consultant will be responsible for active participation in Agile development methodologies, including sprint planning, daily stand-ups, and retrospective meetings. Key responsibilities include designing and developing robust applications, workflows, forms, and reports across core ServiceNow modules like ITSM, IRM, SPM, and CMDB, ensuring alignment with business requirements and seamless integration with other systems. This role also involves providing technical guidance to junior developers and end-users, actively participating in all stages of the development process, and staying abreast of the latest ServiceNow technologies, best practices, and industry trends. Furthermore, the role encompasses advising customers on optimizing business processes through ServiceNow, conducting rigorous testing of ServiceNow configurations, addressing issues, and ensuring solutions meet desired outcomes. This includes troubleshooting and resolving technical issues related to ServiceNow implementations and collaborating effectively with support teams to provide timely resolution to incidents and problems.

Skills and attributes for success

• Assist Engagement Lead in workshops to gather agile user stories / epics / features using ServiceNow Agile or client-preferred Agile software.
• Direct customers on best practices across ServiceNow products and platforms.
• Develop Offerings, Solutions, and Designs for ServiceNow product implementations.
• Development of client-specific reporting needs, including Performance Analytics.
• Interface with ServiceNow technical product teams as needed.
• Prepare all client-facing and internal deliverables that are technology-related.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Be the Subject Matter Expert on the delivery of ServiceNow solutions.
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
• Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.
• Willingness to travel a minimum of 30%.

To qualify for the role, you must have

Ideally, you'll also have

What We Offer

We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer :

About EY

As a global leader in assurance, tax, transaction, and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Unsure if you meet all the job description qualifications but are deeply excited about the role? We still encourage you to apply! Build your legacy with us.