CALL CENTER SERVICES REPRESENTATIVE OPS - 60933701

Call Center Services Representative Ops

The State Personnel System is an E-Verify employer. For more information, click on our E-Verify Website.

This posting will be used to fill position vacancies in OPS. Current employees will be compensated in accordance with the DCF salary policy.

Families requesting government assistance require time-sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.

We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers / citizens of Florida in a call center environment.

The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office; this is not a telework position.

If this sounds like the job for you, please join our team!

The full-time work schedule is 40 hours per week, 8 : 00 am - 5 : 00 pm EST, Monday through Friday. Employees may be required to work after their schedule to complete phone calls in the queue.

Qualifications :

• Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Must have the ability to attend an 8 - 12-week mandatory paid training course.
• Preference for bilingual in Spanish / English or Creole / English.

Additional Information / Requirements :

What you will do :

The typical duties include :

Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including :

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

About Department of Children and Families :

Mission : The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

With 12,000 employees across the state, DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding.

To learn more, please visit https : / / www.myflfamilies.com / .

Your People First Candidate Profile (application) must be completed in its entirety.

Employment Disclosures :

Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.