Client Care Coordinator / Scheduler

Experience the SYNERGY HomeCare Difference!

At Synergy HomeCare of Anthem , we are united by one purpose : to bring wholehearted, life-energizing care to as many people as possible—on their terms, in their own homes. That starts with compassionate, care-minded people like YOU .

As our Client & Employee Care Coordinator , you will be the heart of our agency—supporting both our valued caregivers and the clients we serve. You will feel appreciated, recognized, and rewarded for the meaningful impact you make each day.

Do You…

Want to grow with a family-owned and operated agency?

Enjoy serving others and making people feel supported?

Have a big heart with a lot of love and empathy to share?

Thrive when juggling schedules, people, and priorities?

Excel at building relationships with caregivers and families?

Position Summary

The Client & Employee Care Coordinator is responsible for coordinating day-to-day caregiver schedules, supporting recruitment and retention efforts, and ensuring smooth onboarding and training of all caregivers. This role blends HR, scheduling, and people care—and is vital to maintaining quality service delivery and caregiver satisfaction

Key Responsibilities

Caregiver Support & HR Coordination

Support onboarding, training and compliance

Provide support and training to new and existing caregivers

Communicate regularly with caregivers to support retention and engagement

Assist with performance reviews, disciplinary processes, and caregiver appreciation initiatives

Scheduling & Client Support

Schedule caregivers to meet client needs and preferences, ensuring consistency

Confirm and manage caregiver availability (vacation, sick leave, etc.)

Document caregiver skills and match appropriately with clients

Review daily schedule changes and ensure clients are supported

Respond to schedule changes promptly and ensure clear communication with all parties

Follow up with new hires regarding scheduling processes

Administrative & Operational

Collaborate with leadership on staffing and care strategies

Actively attend events and recruit caregivers

Uphold agency standards of care and professionalism

Acting as a liaison at all times for caregivers and clients with resources to community tools

Client Care Coordinator Responsibilities - Everyone is a Marketer

Handling incoming client inquiry calls

Completing home assessments for new clients

Providing exemplary customer service

Communicating regularly with clients and their families

Home / Client quality assurance visits

Requirements

Experience :

1 year of office and scheduling experience, preferably in home care, healthcare, or staffing

Education :

High school diploma or GED required; additional HR or healthcare certifications a plus

Skills :

Exceptional customer service and communication skills

Strong time management and multitasking abilities

Proficient in scheduling software and basic computer programs (e.g., Excel, Word)

Personal Traits :

Self-motivated, proactive, and compassionate

Able to thrive in a fast-paced, dynamic environment

Trustworthy and discreet with confidential information

Benefits

Full-Time | Monday–Friday, 8 : 00 AM–5 : 00 PM

Competitive salary

Bonus Potential - See Bonus Structure Sheet Attached

Paid vacation

Liability Insurance, Workers’ Compensation, and Unemployment Insurance

Supportive team culture and growth opportunities

Meaningful work that makes a real difference in people’s lives

Job Type : Full-time

Benefits : Paid sick time

Paid training

Referral program

Work Location : In person