Tax Collector 2 (Remote)

Job Description

Job Description

Position Title : Processing - Specialist - Tax Collector 2 (Remote)

Location Phoenix, AZ 85007

Shift Timing : 7 : 00 AM – 5 : 00 PM Mon - Friday 40.00 Hours Per Week

Anticipated Start Date : 1–2 Weeks

Duration : 07 Months contract and the possibility to be extended the contract.

Pay Rate : $20.00 / hour on W2

This position includes the following :

• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations
• Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
• Schedules field visits to taxpayer’s residencies, places of employment, and / or business locations
• Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
• Negotiate payment arrangements
• Participate in the seizure and sale of assets and / or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets / inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale

Skills Required :

Skills Preferred : Spanish-speaking

Experience Required :

Previous two positions should each be at least one consecutive year in a fast paced call center.

National call centers in industries such as finance / banking, insurance, telecommunications (not technical support)

Experience Preferred :

Experience with participating in process improvement activities

Education Required :

High school diploma or equivalent

Education Preferred :

Associates Degree or higher

Additional Information :

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.