Desktop Support Engineer

At XTIUM, we don't just build IT solutions-we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You'll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you're passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we're looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you're ready to contribute and help shape the future, XTIUM is the place for you.

About the Role :

XTIUM is currently seeking a Deskside Support Engineer to join our Team in enhancing and maintaining our customer environments. The chosen candidate will represent XTIUM at a high-visibility professional services client. This position will have the support of the XTIUM engineering team as he / she implements and supports recommended solutions for various clients and internal support.

Job Responsibilities :

• On-site and in-office desktop and engineering support.
• Install, support, and maintain end-user systems for client
• Ensure client environment is operational and available on an as needed basis in coordination with a remote team.
• Provide support and troubleshoot customer desktop issues.
• Document client systems, configurations, and operational instructions.
• Work closely with XTIUM Remote Infrastructure Management Team and Service Delivery Manager to resolve locally escalated tickets.
• Develop an understanding of client environment to facilitate support / ensure reliability
• Identify areas of improvement
• Work with XTIUM engineering team during new initiatives and projects

Job Qualifications :

XTIUM is an equal opportunity employer.