Workforce Management Manager

A company is looking for a Workforce Management Scheduling & Capacity Planning Manager, responsible for leading a team to optimize scheduling solutions and drive operational excellence.

Key Responsibilities

Lead and develop a team of workforce analysts, promoting scheduling excellence and professional growth

Oversee the design and implementation of schedules across multiple business units, ensuring alignment with demand forecasts

Lead capacity planning efforts to maintain optimal staffing levels while balancing service goals and operational efficiency

Required Qualifications

5+ years of workforce management experience, including 2+ years in a leadership role

Proven ability to lead high-performing teams and drive results

Deep expertise in WFM systems, scheduling methodologies, and forecasting techniques

Strong understanding of labor laws and workforce compliance requirements

Bachelor's degree preferred