Dispatcher - Transport Medicine System Status Controller | LACP

BSMMHPUSR255072EXTERNALENUS

Everyone who works with Mercy Health is united under one purpose : to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

This is a night shift 6p-6a position

Primary Function / General Purpose of Position

Working under the direction of the Communications Center Manager and Communications Center Supervisors, the Transport Medicine  System Status Controller is responsible for receiving requests for ground and air ambulance services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the call and ensure related billing documentation is completed accurately.

Essential Job Functions

Receives all incoming telephone inquiries and requests for assistance regarding patient transport in a timely, professional, and courteous manner

Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel

Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System

Maintains all required records and other documentation associated with patient transport and the operation of the Communication Center

Ensures all billing paperwork is completed accurately

Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures

Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination

Maintains knowledge of the Mercy Health Transport Medicine Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills

Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health – Transport Medicine program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area

Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment

Maintains constant radio contact with transport teams and documents contact with teams consistent with the current policy and procedure for flight and ground tracking. Remains at dispatch station at all times when any helicopter is airborne

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing / Certification

BLS Basic Life Support - American Heart Association (required)

Emergency Medical Dispatching (EMD) - Various (preferred at time of hire; required within 6 months of hire and maintained throughout employment)

Ohio Paramedic - Ohio Emergency Medical Services (preferred)

Education

High School Diploma or GED equivalent (required)

Associates, Healthcare, Public Safety, or a related field (preferred)

Work Experience

1 year of experience in EMS, healthcare, public safety, or a related field (required)

1 years of previous EMS or public safety dispatching experience (preferred)

Training

Incident Command System (ICS) 100 (required)

Incident Command System (ICS) 200 (required)

Incident Command System (ICS) 700 (required)

Language

None

Patient Population

Demonstrates the knowledge and skills necessary to assign clinical personnel and transport resources appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Skills

Type accurately 25-30 words per minute

Analyzing data or information

Understand medical terminology

Transport scheduling

Business writing skills

Computer Skills

Ability to understand and interpret laws and regulations.

Basic Mathematical Skills

Public relations skills

Phone / email etiquette

Language Skills

Attention to detail

Critical thinking

Teamwork

Active listening

Safety focused

Emotional intelligence

Conflict management

Adaptability

Collaboration

Time management

Learner Attitude

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA / FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

Who we are

We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

Learn more about us at careers.mercy.com .

What we offer

Discover how Mercy Health is the place for you .

Benefits may vary based on employment status.