Automotive Service Advisor

Job Description

Job Description

New Bern Auto Group is searching for Service Advisors to join their team! Do you thrive in fast-paced environments and dedicate yourself to providing the best customer service experience possible? We want to talk to you!! We have two positions open & expect them to fill quickly.

What you'll do :

• Check customer's vehicles in for service
• Discuss vehicle needs with customer
• Analyze remaining warranty, vehicle needs & vehicle history to recommend vehicle maintenance
• Offer additional needed services to guests and explains benefits
• Close out open tickets in a timely manner
• Provide an exceptional customer experience
• Communicate with customers while vehicle is being repaired
• Manage all open repair orders while in progress

What We Offer

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Discounts on products and services

Who We Are

Our Guiding Principles

1. Treat others better than you expect them to treat you

2. Smile when you talk

3. Be a person of action. Tomorrow is too late.

4. Have fun. Happiness is a choice.

5. Listen to understand, not to respond.

6. Attack problems, not people.

7. Look the part, be the part and be on time

8. Persist without exception

9. Let the mission determine the decision