Patient Concierge

Founded nearly three decades ago, PFCLA is a leader in the fields of in-vitro fertilization and social infertility. Since its origin, PFCLA has made it its goal to continue building its knowledge and introducing innovations in the treatments of infertility as well as redefining the international standards of care.

The Patient Concierge is responsible for ensuring the front office of PFCLA is running at the highest level of quality of service and efficiency for both the clinic and the patients.

Location : Onsite 5 days a week (can be either out of our Westwood clinic or our Glendale clinic)

Pay Range : $28-$32 Per Hour

Schedule : Monday- Friday 7am-4pm

Responsibilities :

Front Office Responsibilities

• Welcomes all incoming and exiting guests in a friendly and professional manner.
• Completes all patient documentation with complete accuracy.
• Maintains lobby / front desk cleanliness and organization, including keeping water, coffee supplies, etc., full for patient use.
• Responsible for handling incoming phone calls related to scheduling, initial billing inquiries, and other concerns in a professional and courteous manner. Must ensure that all relevant cancellations are promptly rescheduled.
• Collects mail daily and scans to the correct department.
• Scans documents and uploads them into patient charts.

Patient Care Responsibilities

Financial Responsibilities

Team and Company Expectations

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.