Talent.com
Contact Center Representative
Contact Center RepresentativeTivly • Houston, TX, United States
Contact Center Representative

Contact Center Representative

Tivly • Houston, TX, United States
Hace 1 día
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.

Candidates must currently live in one of the following states:
Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia.

Training: 9 AM - 4 PM Central Standard Time (16 days)
Shift Availability: 12 PM- 9 PM Central Standard Time (1 PM - 10 PM Eastern Standard Time)

Summary
The work-from-home Contact Center Representative works in a high-volume, fast-paced environment, handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.

The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and is comfortable reading scripts.

As the voice of our company, the Contact Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

Job Requirements
  • Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs.
  • Follow communication scripts and use knowledge of products and services to go off-script when necessary.
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
  • Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards.
  • Five-day work week (full-time). Saturday may be required as a mandatory work day.
  • Shift: 12 PM- 9 PM Central Standard Time


Equipment Requirements:
  • Must have a desktop or laptop
  • Access to high-speed internet
  • Dedicated noise-free workspace
  • RAM & CPU: less than 80% usage
  • RAM (physical memory): minimum 8 GB

Qualifications
  • Minimum of 2 years of experience providing customer support in a call center or similar environment
  • Minimum of 2 years working from home
  • High School diploma or equivalent
  • Strong experience with technology and proficient with computers, including Google Workplace (formerly G Suite), Google Chrome, and CRM software
  • Strong typing and data entry skills
  • If applying for a bilingual role in Spanish, you must be fluent in speaking, reading, and writing
  • Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
  • Strong time management and decision-making skills.
  • Interest in repetitive tasks.

Pay
  • $14/hour


Inclusion: It's Simple, We All Belong
Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do; it’s what Tivly chooses to do.

Applicant information collected during the hiring process will be used solely to assess qualifications, verify eligibility for employment, and make hiring decisions. Applicant data will be stored securely and retained only for as long as necessary to complete the recruitment process and meet legal, regulatory, and record‑keeping requirements, after which it will be deleted or anonymized in accordance with our data retention policies.

Crear una alerta de empleo para esta búsqueda

Contact Center Representative • Houston, TX, United States

Ofertas similares

Bilingual Contact Center Representative (Spanish)

TivlyHouston, TX, US
A tiempo completo
Quick Apply

Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions.Combining a best-in-class call center with a proprietary content and customer ma...Mostrar más

Call Center Representative Agent - Part Time Panelists Needed - Work From Home

ApexFocusGroupHouston, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Call Center Representative Agent - Part Time Panelists Needed - Remote

ApexFocusGroupHouston, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Advisor I, Financial Aid Campus Support and Call Center

InsideHigherEdHouston, Texas, United States
A tiempo completo +1

Advisor I, Financial Aid Campus Support and Call Center.This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.A commitm...Mostrar más

 • Oferta promocionada

Remote Work From Home Call Center Agent - Part Time Panelists Needed

ApexFocusGroupPasadena, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Work From Home Call Center Representative Agent - Part Time Panelists Needed

ApexFocusGroupFriendswood, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Call Center Agent - Part Time Panelists Needed - Remote

ApexFocusGroupHouston, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Contact Center Representative

TivlyHouston, TX, US
A tiempo completo
Quick Apply

Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions.Combining a best-in-class call center with a proprietary content and customer ma...Mostrar más

Part-Time Specialist IV, Contact Center

InsideHigherEdHouston, Texas, United States
A tiempo parcial

Part-Time Specialist IV, Contact Center.This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.A commitment to positive ...Mostrar más

 • Oferta promocionada

Call Center Representative

Pride HealthHouston, TX, United States
A tiempo completo

Job Title: Call Center Representative.Location: Houston, Texas, 77086.Shift: Day, (7:00 am - 6:00 pm - 8 hours shift).Duration: 3 months + possible extension.Answer calls, research issues, work wit...Mostrar más

 • Oferta promocionada

Call Center Agent - Part Time Panelists Needed - Work From Home

ApexFocusGroupHouston, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Portfolio Relationship Manager - Data Centers

Associated Bank - CorpHouston, Texas, United States
A tiempo completo

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success.If you thrive in an environment where your gr...Mostrar más

 • Oferta promocionada

Remote Call Center Representative Agent - Part Time Panelists Needed

ApexFocusGroupHouston, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

ApexFocusGroupHouston, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Remote Call Center Agent - Part Time Panelists Needed

ApexFocusGroupHouston, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Part-Time Specialist III Call/Welcome Center

InsideHigherEdHouston, Texas, United States
A tiempo parcial

Part-Time Specialist III Call/Welcome Center.This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.A commitment to posi...Mostrar más

 • Oferta promocionada

Call Center Representative Agent - Part Time Panelists Needed - Remote Work From Home

ApexFocusGroupHouston, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Call Center Agent - Part Time Panelists Needed - Remote Work From Home

ApexFocusGroupHouston, Texas, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más