Manager, Digital Operations

Manager, Digital Operations

Juul Labs's mission is to transition the world's billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world's most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world's best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

The Digital Engagement team, operating within the broader Global Brand & Consumer Experience organization, is central to building direct relationships with our adult consumers. We manage the end-to-end online consumer journey, including our ecommerce platform, digital communications, mobile coupons, loyalty programs, sweepstakes, and related operational processes, ensuring a seamless and compliant consumer experience.

We are seeking a highly organized, proactive, and experienced Manager, Digital Operations to join our dynamic team. This role is crucial for ensuring the efficient execution of direct-to-consumer projects and the smooth functioning of our day-to-day digital operations. You will be responsible for managing operational workflows, overseeing project timelines from initiation to completion, identifying and implementing process improvements, and supporting cross-functional collaboration. The ideal candidate possesses a strong blend of project management discipline and operational expertise within a fast-paced, regulated digital or ecommerce environment.

Operations Management

• Oversee and optimize key day-to-day operational processes supporting digital channels, ensuring efficiency, accuracy, and compliance.
• Identify bottlenecks and areas for improvement within existing digital workflows.
• Partner with internal teams to troubleshoot and resolve operational issues impacting digital platforms or customer experience.
• Support the management of relationships with external vendors and technology partners relevant to digital operations.
• Ensure all operational activities and projects adhere to strict internal policies and external regulatory requirements.

Project Management

Cross-Functional Collaboration & Support

Personal and professional qualifications :

Education :

Bachelor's degree in Business Administration, Marketing, Operations Management, Project Management, or a related field.

Juul Labs perks and benefits :

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.