User Experience Athlete - Call Support, Night Shift (Remote) Job at Ultrahuman iMediabistro • Miami, FL, United States
No se aceptan más aplicaciones
User Experience Athlete - Call Support, Night Shift (Remote) Job at Ultrahuman i
Mediabistro • Miami, FL, United States
Hace 7 días
Tipo de contrato
- A tiempo completo
- Teletrabajo
Descripción del trabajoCommunicate clearly and effectively with users, adapting to various accents and communication styles typical of users from the US, UK, EU, UAE and rest of the world. Demonstrate excellent listening skills to understand user concerns and provide tailored solutions. Provide accurate information and resolutions for user queries regarding Ultrahuman products and services. Identify patterns in user issues and escalate complex problems to the appropriate teams. Send outbound emails to provide updates or confirm resolutions for users, ensuring clear and concise communication. Keep users informed about the status of their queries, building trust and rapport. Ensure tickets are raised correctly, monitored to closure. Quickly adapt to the needs of users from different regions, adjusting your communication approach to align with cultural and linguistic nuances. Stay updated on product knowledge, new features, and updates to provide informed help and support. Approach each interaction with empathy and patience, ensuring users feel valued and understood. Handle challenging conversations with professionalism and maintain composure under pressure. Accurately document user interactions, key issues, and resolutions in the system for future reference. Provide detailed feedback to internal teams to aid in improving processes and user experience. Work closely with cross-functional teams, including technical support, product, operations and engineering teams, to resolve user issues effectively. Share insights and collaborate with teammates to continuously improve service delivery. Experience : Prior experience in call support (Min of 1 year) , particularly in managing international clients, is highly preferred. Good to have : A background in sports, health, fitness, and related areas. Communication Skills : Exceptional verbal and written communication skills, with the ability to articulate thoughts clearly and concisely. Language Proficiency : Strong command of English, with an ability to understand and adapt to various regional accents. Problem-Solving : Strong analytical skills to diagnose and resolve user concerns effectively. Tech Savviness : Comfortable using CRM tools, payment gateway tools, workspace tools like slack, call support systems, and other relevant softwares. Availability : Must work night shifts to align with international time zones. Adaptability : Ability to handle diverse user profiles and dynamically adjust communication styles. Empathy : A user-first mindset with a commitment to delivering exceptional experiences. Work remotely from the comfort of your home. Opportunity to be part of a mission-driven team revolutionising health and fitness. A dynamic and inclusive work culture that fosters growth and learning. We like the quirky, geeky, and experimental sides of people. Include three random things about you in your intro. Let us know about your personality, unconventionally! What excites you about being the voice of Ultrahuman? How do you see yourself making an impact by supporting our global user base through call support? Share how your skills and passion align with the demands of this role. In your opinion, what’s the distinguishing factor between good and great customer experience? Imagine you are on a call with a user from the US who is frustrated because their Ultrahuman ring's battery isn't lasting more than 24 hours. Record yourself role-playing how you would handle this situation. Walk us through the process of how you would address their concern, empathize with their frustration, build rapport with the user, provide a potential resolution, and outline any next steps you would take (e.g., sending an email update or escalating to technical support). Ensure your tone is professional, empathetic, and solution-oriented and most importantly friendly. We want to see how you think on your feet and adapt to real-life scenarios. This assignment will help us evaluate : Your communication skills, including clarity and adaptability to different accents. Your problem-solving approach and ability to de-escalate challenging situations. Your ability to convey empathy and build trust over the phone. You have errors in applying
About Ultrahuman : Ultrahuman is the world's most comprehensive self-quantification platform. Ultrahuman’s products include the Ultrahuman Ring AIR, world’s lightest sleep-tracking wearable, Ultrahuman M1, a continuous glucose monitoring platform, Blood Vision, a preventive blood testing platform with the pioneering UltraTrace technology and Ultrahuman Home, a revolutionary health device for your home. By collating a large set of biomarkers on an integrated platform, Ultrahuman is able to create a grand unified view of the human body.
About the Role : As a User Experience Athlete - Call support, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer support team, that can make or break us, at Ultrahuman. If you are a good listener, love solving problems, and have great attention to detail, embracing the night owl life (from 8.00AM to 11.00 PM IST) we would love to connect with you!
Key Responsibilities :
Handle High Volumes of Calls :
- Manage and resolve a large volume of inbound calls professionally and efficiently.
- Ensure adherence to response time SLAs and maintain a high standard of service quality.
User Communication :
Troubleshooting and Problem Solving :
Proactive Follow-Ups :
Adaptability :
Customer Empathy and Patience :
Documentation and Reporting :
Team Collaboration :
Requirements :
Perks :
If you’re ready to be the voice of Ultrahuman, delivering excellence in every interaction, apply now to join our team!
To Apply :
Send across a Loom Video answering the following questions to [email protected] with the subject line as : Applying for Call support (Night shift)
Introduce Yourself :
Why Ultrahuman and Call Support?
Customer Experience :
Situational Question :
Assignment Objective :
Excited to join our team? Submit your Loom video and let’s hear what you’ve got!
Submit Your Application
You have successfully applied
#J-18808-Ljbffr
Crear una alerta de empleo para esta búsqueda
User Support • Miami, FL, United States
Ofertas relacionadas
Our client, a luxury womenswear label based in Miami, is looking for an E-commerce and Customer Experience Coordinator to join their team!.
Our client is seeking a strategic and results-driven E-Com...Mostrar más
Our client, a luxury womenswear label based in Miami, is looking for an E-commerce and Customer Experience Coordinator to join their team!.
Our client is seeking a strategic and results-driven E-Com...Mostrar más
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Mostrar más
Apply Today → Interview in 24–48 Hours → Start This Week!.Join Globe Life AO and work 100% from home with full training, weekly pay, and uncapped bonuses.No problem — we tra...Mostrar más
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Mostrar más
Customer Experience Specialist.If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team.Whether you c...Mostrar más Overview 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Please note that this position is based on our campus in Madison, WI, and require...Mostrar más Customer Experience Specialist.If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team.Whether you c...Mostrar más Job Opportunity At Fort Lauderdale International Airport.Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you th...Mostrar más 
Patient Access Operations Supervisor.Oversee all daily departmental operations through proactively addressing employee, patient, and organizational needs on a timely and consistent manner, while bu...Mostrar más
Customer Experience Manager : Partners.Wellhub (formerly Gympass) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and slee...Mostrar más
Customer Experience Specialist.A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure the "survi...Mostrar más
Hybrid – Miami, FL or NYC (3 days onsite / week).Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31s...Mostrar más
Care Management Business Operations Manager.As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remained committed to providing access to...Mostrar más
Care Management Business Operations Manager.As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remained committed to providing access to...Mostrar más
THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you’ll receive benefits that you won’t be able to get in a civilian career.
Challenging Work Feel inspired with great case di...Mostrar más
Employee Experience Specialist.The Employee Experience Specialist at Global Casino Operations (GCO) is tasked with enhancing the experience of both shipboard and shoreside employees equally.This ro...Mostrar más
Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey.
Sign up now and start turning your voice into...Mostrar más
THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you’ll receive benefits that you won’t be able to get in a civilian career.
Challenging Work Feel inspired with great case di...Mostrar más
E-commerce and Customer Experience Coordinator - Luxury Womenswear Label (Miami)
Fourth Floor • Miami, FL, US
A tiempo parcial
Última actualización: hace 1 día • Oferta promocionada
E-commerce and Customer Experience Coordinator - Luxury Womenswear Label
Fourth Floor • Miami, FL, United States
A tiempo completo
Última actualización: hace 1 día • Oferta promocionada
PT Customer Experience Manager Nights and Weekends
Michaels • Miami, FL, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Remote Insurance Representative – No Experience Needed | Weekly Pay + Flexible Hours
Globe Life AO • Miami, FL, US
Teletrabajo
A tiempo completo
Quick Apply
Última actualización: hace más de 30 días
Customer Experience Supervisor
TJX • Pembroke Pines, FL, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Experience Specialist - PT
Avis Budget Group • Fort Lauderdale, FL, US
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
User Experience Designer Job at Epic in Fort Lauderdale
Mediabistro • Fort Lauderdale, FL, United States
A tiempo completo
Última actualización: hace 8 días
Customer Experience Specialist- FT
Avis Budget Group • Miami, FL, US
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Customer Experience Specialist - FT
Avis Budget Group • Fort Lauderdale, FL, US
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Supervisor Patient Access Operations, Emergency Dept, FT, 07P-3 : 30A
Baptist Health • Miami, FL, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Experience Manager : Partners US (Miami - Hybrid)
Wellhub • Miami, FL, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Experience Specialist North Miami
British Swim School • Miami, FL, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
User Experience Designer
Insight Global • Miami, FL, US
Temporal
Última actualización: hace 24 días • Oferta promocionada
Utilization Review Manager
Mount Sinai Medical Center • Miami Beach, FL, United States
A tiempo completo
Última actualización: hace 1 día • Oferta promocionada
Utilization Review Manager (Miami Beach)
Mount Sinai Medical Center • Miami Beach, FL, US
A tiempo parcial
Última actualización: hace 1 día • Oferta promocionada
Reserve Entomologist
United States Army • Miami-Dade County, FL, United States
A tiempo completo
Última actualización: hace 14 días • Oferta promocionada
Global Gaming Employee Experience Specialist
Carnival Corp • Miami, FL, US
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Share Your Opinions. Earn Rewards.
Opinion Edge • Leisure City, FL, United States
A tiempo completo
Última actualización: hace 14 días • Oferta promocionada
Active Audiologist
United States Army • Key Biscayne, FL, United States
A tiempo completo
Última actualización: hace 11 días • Oferta promocionada
Work At Home $500 - $1500 / wk - No Experience -OK (1 Day Ago)
workathome-now.com • Miami Beach, FL, US