Operations Manager, Inbound

Operations Manager, Inbound

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

The Role

As an Inbound Area Manager, you will lead and manage multiple teams responsible for achieving operational goals and fostering strong stakeholder relationships. You'll oversee the effectiveness of Fulfillment Center strategies and ensure the quality of your team's deliverables. This role is pivotal in driving team success, promoting a culture of inclusion, and aligning your team's efforts with broader organizational objectives. You'll leverage your knowledge and leadership to optimize operations, manage risks, and support your team's growth and development.

Responsibilities

• Lead and supervise inbound processes, including receiving, sorting, and storing products.
• Ensure timely and accurate processing of incoming shipments to maintain inventory accuracy.
• Collaborate with inventory management teams to reconcile discrepancies and maintain optimal stock levels.
• Have managerial oversight of a team responsible for achieving operational goals and fostering strong stakeholder relationships. Ensure the effective implementation of Fulfillment Center strategies and maintain the highest quality standards in team deliverables.
• Foster a positive and inclusive work environment aligned with Thrive Market's core values. Recognize and celebrate team achievements, promoting a culture of excellence and belonging.
• Prioritize operational excellence by optimizing team metrics, processes, and best practices. Ensure compliance with policies and allocate resources effectively to set up operational metrics. Identify and address root causes, automate where possible, and focus on projects that enhance deliverable quality and team environment.
• Coach and develop your team to encourage skill growth, independent decision-making, and active participation in discussions. Assign tasks strategically to stretch and develop team members, and review work to ensure consistency, accuracy, and alignment with goals.
• Proactively identify and mitigate risks, resolve blockers, and manage team commitments. Prevent over-commitment and effectively scope efforts to address challenges.
• Maintain open and transparent communication with partner teams, stakeholders, and management. Share priorities, status updates, and team challenges, ensuring everyone understands decision-making processes and changes.
• Audit performance to ensure effective results and make data-driven decisions. Document lessons learned to prevent recurring issues and contribute to continuous improvement in operational practices.
• Gain a deep understanding of the products your team works with and foster collaborative relationships with partner teams. Provide guidance on operational excellence and support your team in achieving high performance standards.

Qualifications

Belong To A Better Company

Thrive Market is an EEO / Veterans / Disabled / LGBTQ employer. At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We're proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we'll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website.

Compensation Description - The starting salary range for this position is between $85K - $100K. Salary may increase over time based upon : skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors. Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, Relocation Assistance, and more!