IT Service Desk Representative

A company is looking for a Tier 1 IT Service Desk Representative.

Key Responsibilities

Provide frontline support for end-users by diagnosing and resolving basic technical issues

Manage incident tickets and resolve user issues related to software, hardware, and connectivity

Escalate technical issues when necessary

Required Qualifications

Associate's or Bachelor's degree in IT or related field

Certifications : CompTIA A+ or Network+, Microsoft 365 Certified : Modern Desktop Administrator Associate, and ITIL Foundation Certification

Minimum 1 year supporting macOS and remote access tools

Minimum 3 years in an IT call center or help desk environment

Minimum 3 years supporting Microsoft Windows 10 and Office 365