Senior Group Sales Manager

Job Description

Waterstone Resort & Marina, a Curio Collection by Hilton property, managed by Schulte Hospitality Group is seeking a dynamic, service-oriented Senior Sales Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

“At Schulte Hospitality we believe our greatest asset as well as the key to our success, is our people. From our corporate office to our property managers, to our housekeeping staffs, we believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.” - Darryl Schulte Sr.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for learning the hotel brand and strategy
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
• Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
• Be aware of departmental revenue and up sell at every possible opportunity
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
• Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
• Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
• Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block.
• Conduct pre- and post-conference meetings when it is agreeable with the client
• Attends property specific receptions to generate leads and interact with customers
• Organize and execute local area blitzes
• Establishes relationships with local businesses and organizations and is an active member in local industry associations
• Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
• Provide prompt and accurate responses to all client requests for proposals and information
• Consistently meet or exceed sales goals including predetermined revenue and sales activity
• Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred
• Minimum of 2 years in hotel customer service role or sales experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Outgoing personality
• Always maintains a professional image through appearance and dress
• Ability to work collaboratively with hotel service team in providing exceptional customer service
• Clear, concise written and verbal communication skills
• Demonstrate ability to achieve sales goals
• Proactive sales approach; assertive and fast paced, driven to succeed
• Excellent time management skills
• Understands need time strategy as developed by Revenue Management
• Must have flexible work hours that may include evenings, weekends, and holidays

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Free Employee Meal Daily
• Free On-Site Employee Parking
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating in more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

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