Claims Administrator

Job Summary : The Claims Administrator supports both the Unemployment and Workers' Compensation Account Management Teams by performing a variety of administrative, claims processing, and customer service responsibilities. This role ensures accurate data entry, efficient claim handling, and professional communication with clients and external parties.

Principal Duties & Responsibilities :

Unemployment Claims Support

• Process incoming and outgoing mail related to unemployment claims
• Scan claim documentation and manage electronic filing
• Perform pre-entry of new claims and claim determinations
• Process designated low-complexity unemployment claims
• Data entry for Request for Information (RFI) files
• Audit and enter employer charge statements
• Make phone calls to clients to verify claim status information
• Assist with client retention efforts

Workers' Compensation / Non-At-Fault Claims Support

General Administrative & Customer Service

Qualifications

Education & Experience

Physical Demands

Additional Information

This job description is not intended to be all-inclusive. The employee may be required to perform other reasonably related duties as assigned by management.