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BRC Benefit Specialist- Houston
BRC Benefit Specialist- HoustonUSI Insurance Services • Houston, TX
BRC Benefit Specialist- Houston

BRC Benefit Specialist- Houston

USI Insurance Services • Houston, TX
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
General Description : Assist clients and their employees with benefit or claim questions.

Responsibilities:
  • Primary resource for clients and their employees with benefit or claim questions.
  • Investigate and work with carrier contacts to solve claim problems.
  • Respond to emails and voicemails within 24 business hours.
  • Track and document all calls and interactions in Call Center database.
  • Assist clients with administrative questions regarding enrollment, eligibility, and special contract provisions.
  • Assist with transition of care concerns due to a change in carrier.
  • Provide help with coordination of benefits.
  • Drafts appeal letters and perform claim audits as needed.
  • Report trends to carrier and/or the account manager.
  • Maintain open call volume in a timely manner.
  • Keep informed about industry information and new product information.
Knowledge, Skills and Abilities:
  • Prior customer service experience preferred.
  • Must hold or be able to earn a Life and Disability insurance license within 90 days of hire date.
  • Comfortable with internet-based programs and Microsoft Office products.
  • Bilingual preferred, but not required.
  • Strong attention to detail and ability to self-check work.
  • Excellent time management skills, able to set priorities and manage deadlines.
  • Ability to work in a team environment.
  • Resourceful, eager to learn new concepts, and further professional development.
  • Ability to define problems and generate potential solutions.
  • Strong verbal and written communication skills.
  • Ability to remain calm in stressful situations.

Physical Demands:
Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner and mail machine. Physical tasks of job include walking, sitting, standing, bending and typing.

Analysis of Physical Demands:
  • Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.
  • Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend.
  • Occasionally (1%-33% of time) work performed requires repetitive foot movements, walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.
  • Rarely (< than 1 hour per week) work performed requires lifting/carrying items that range from 10-50lbs, pushing/pulling items that range from 10-50lbs, twisting/ turning including reaching over shoulder or above head, kneeling or squatting.

#LI-CG1
#LI-Onsite

This is a temporary position working part--time. Hourly wage: $27.00. No SIP is being offered for this position.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.



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BRC Benefit Specialist- Houston • Houston, TX

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