Credit and Collections Specialist

Job Description

Job Description

Position Summary :

The Credit and Collections Specialist is responsible for managing the day-to-day collection efforts on all outstanding accounts receivable from the customers of PGT Holdings. The individual is responsible for enforcing collections policies and procedures. Along with that, this position will also manage internal credit inquiries from all five PGT Holdings entities. The position requires a motivated individual that can prioritize, plan, and effectively multi-task.

Responsibilities :

• Actively work alongside the Collections Team to exceed all collection and department goals for PGT Trucking, PGT Services, Southern Pines Trucking, Liedtka Logistics, and Southern Pines Cryogenics.
• Lead collections efforts for summary invoice customers, ensuring timely payments and customer satisfaction.
• Review and adjust credit limits for existing customers based on financial information, payment history, bank and trade references, while also taking account the current status of the customer with PGT Holdings.
• Work closely with the operations and administration department to streamline the collection process by communicating implementing customer requests.
• Resolving billing disputes and minimizing overall DSO with consistent communication and problem-solving skills
• Fostering and maintaining positive relationships with customers who are contacted for payment.
• Develop, implement, and maintain collection and credit processes that contribute to minimizing overall risk for PGT Holdings.
• Ability to effectively communicate throughout the levels of the organization - including executive - and recommend improvements and changes when necessary.

Qualifications :