NMLS Licensed Borrower Success Manager

A company is looking for a Lending Sales Manager to lead a borrower-facing team responsible for driving loan progress from qualification through approval.

Key Responsibilities

Lead and mentor a team of Zippy Guide Associates to enhance borrower engagement and document collection

Manage the borrower-side pipeline, ensuring efficiency in document and condition collection

Oversee daily call center operations and optimize productivity and staffing

Required Qualifications

5+ years of experience in mortgage or consumer lending

2+ years managing a call center or borrower success team

Demonstrated ability to motivate teams and drive results

NMLS licensed or willing to obtain licensing within 60 days of hire

Experience with manufactured housing or chattel loans is a strong plus