Talent.com
Customer Service Center Intermodal Specialist
Customer Service Center Intermodal SpecialistGeorgia Ports Authority • Savannah, GA
Customer Service Center Intermodal Specialist

Customer Service Center Intermodal Specialist

Georgia Ports Authority • Savannah, GA
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

JOB INFORMATION:
Job Title: Customer Service Center Intermodal Specialist Department(s): 5082 - Customer Service Center Location(s): Garden City Terminal FLSA Status: Non-Exempt

JOB OVERVIEW: Under the supervision of the CSC Systems Manager, the Intermodal Specialist - CSC works to achieve end-to-end visibility for intermodal containers from time of availability to final destination. Increase efficiency through a single point of contact by providing assistance with container visibility to final destination. Retain focus on customer loyalty and establish value added services to further strengthen the relationships with GPA customers. To be customer focused delivering service and value.
Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.


JOB DUTIES:
  • Ability to ensure strong communications with Beneficial Cargo Owners (BCO’s) offering end to end visibility.
  • Monitor and trace intermodal containers upon request from time of availability to final ramp destination.
  • Liaison with the BCO to way-bill containers prior to vessel arrival.
  • Ability to identify measurements and develop reporting tools to monitor success of rail transit times and equipment availability at ramps.
  • Track containers to first available train and measure accuracy.
  • Establish relationships with customer service teams and ramp personnel with NS, CSX and Railink.
  • Work closely with GPA’s Intermodal Team to maintain optimal flow of containers to ramp.
  • Diligently work with Government Services to move containers through inspection process. Monitor any/all holds to ensure timely movement of containers.
  • Handle both export and import rail inquiries from Ocean Carriers and BCO’s.
  • Provide back-up, support, and cooperation to the CSC Manager and CSC Systems Manager
  • Participate on improvement teams, process team, and project teams as empowered and required.

JOB REQUIREMENTS: Knowledge, Skills, & Abilities
 Strong Microsoft Word, Excel, and PowerPoint required.Excellent written, oral, and presentation skills interpersonal skills and the ability to interact effectively and professionally with GPA staff on all levels of administration as well as internal and external customers in order to create a result-driven, team-oriented environment.
Experience
  • 3 years customer relations experience, strong knowledge in international trade procedures Preferred

Education
  • Required High School Diploma or equivalent
  • Preferred Bachelor's Degree in business, Logistics, marketing, communications or a related field

Licenses & Certifications
  • TWIC - Transportation Worker Identification Credential Required Upon Hire
  • Driver's License - Valid state driver's license Required Upon Hire

Note: This job description is not necessarily an exhaustive list of all duties, responsibilities, job requirements, or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation, an without direct threat to the health or safety of others.
Revised: 3/4/2024

Crear una alerta de empleo para esta búsqueda

Customer Service Center Intermodal Specialist • Savannah, GA

Ofertas similares

Call Center Specialist

Amazon Workforce StaffingSavannah, GA, United States
A tiempo completo

Amazon is seeking a skilled Call Center Specialist to join their dynamic team and contribute to delivering world-class customer service.As part of Amazon's mission to continually raise the bar for ...Mostrar más

 • Oferta promocionada

Logistics Specialist 2

GulfstreamSavannah, GA, United States
A tiempo completo

Gulfstream Aerospace Corporation is seeking a Logistics Specialist II for our Savannah, GA campus.This position is ideal for someone with 1-5 years of experience in logistics, warehouse, or distrib...Mostrar más

 • Oferta promocionada

Delivery Specialist - Hub

O'Reilly AutomotiveSavannah, GA, United States
A tiempo completo

Deliver parts and/or products to O'Reilly stores and DC in a safe and efficient manner.Bilingual candidates encouraged to apply.Drive company vehicle to deliver parts and products to stores and/or ...Mostrar más

 • Oferta promocionada

Specialist, Logistics

RXOSavannah, GA, United States
A tiempo completo

Accelerate your career at RXO RXO is a leading provider of transportation solutions.With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commi...Mostrar más

 • Oferta promocionada

Customer Service Agent

Southwest AirlinesSavannah, GA, United States
A tiempo completo

Join Southwest Airlines - a company with heart.In addition to the best pay in the airline industry, you will enjoy A+ benefits including Medical, Vision, Dental, 401(k) plans and paid time off.Plus...Mostrar más

 • Oferta promocionada

RC Insurance Follow-up Denial Specialist I - Remote

Southeastern Orthopedic CenterSavannah, GA, United States
Teletrabajo
A tiempo completo

Optim Health is seeking a full time Insurance Follow-up / Denial Spcialist I.PRIMARY CUSTOMERS, PARTNERS, AND TEAM :At Optim Health, our primary customers are patients and families.Our partners are...Mostrar más

 • Oferta promocionada

Delivery Specialist-5

O'Reilly AutomotiveSavannah, GA, United States
A tiempo completo

The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner.This position will also collect money on C...Mostrar más

 • Oferta promocionada

Amazon Customer Service - Work From Home $16-$24/hr

AmazonSavannah, GA, United States
Teletrabajo
A tiempo completo

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone...Mostrar más

 • Oferta promocionada

Call Center Agent

Confident Staff SolutionsSavannah, Georgia, United States
Teletrabajo
A tiempo parcial
Quick Apply

Confident Staff Solutions is a leading staffing and recruitment agency.We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives.Our te...Mostrar más

Remote Customer Service Representative

VortexWorksSavannah, GA, United States
Teletrabajo
A tiempo completo

VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries.We connect motivated professionals with flexible, remote opportunities whe...Mostrar más

 • Oferta promocionada

CDL-A - Intermodal truck driver

SchneiderSavannah, GA, USA
A tiempo completo

Intermodal truck driver* *Average pay:* $1,250-$1,530 weekly *Home time:* Weekly *Experience:* 3 months or greater CDL experience Overview * Haul freight containers secured to company-owned chassis...Mostrar más

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Whole Foods Market, Inc.Savannah, GA, United States
A tiempo completo

Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.Establishes clear expectations for balancing in-store customer service a...Mostrar más

 • Oferta promocionada

Vacation Planning Specialist

Getaway Travel AgencySavannah, GA, United States
A tiempo completo +1

Savannah, Georgia, United States Customer Representative.About the Job Vacation Planning Specialist.Getaway Travel Agency USA is a dynamic, Arizona-based travel agency with a global team, specializ...Mostrar más

 • Oferta promocionada

Travel Customer Support Specialist

Tellez TravelsSavannah, Georgia, United States
Teletrabajo
A tiempo parcial
Quick Apply

Travel Customer Support Specialist.This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.Respond promptly ...Mostrar más

Logistics Specialist 2

General DynamicsSavannah, GA, United States
A tiempo completo

Position Title: Logistics Specialist 2.Company: Gulfstream Aerospace Corporation.At Gulfstream, our people are at the heart of everything we do.We believe in inspiring and empowering every individu...Mostrar más

 • Oferta promocionada

Remote Sales Specialist

EchoStarSavannah, GA, United States
Teletrabajo
A tiempo completo

SummaryBase Pay:$34,000On-Target Earnings:$70,000 ($16.Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside ...Mostrar más

 • Oferta promocionada

Remote Call Center Representative Agent - Part Time Panelists Needed

ApexFocusGroupSavannah, Georgia, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Mostrar más

 • Oferta promocionada

Traffic Control Lead (Interstate)

AWP SafetySavannah, GA, United States
A tiempo completo

Traffic Control Lead (Interstate).AWP Safety is the leading traffic safety company in the US.We work primarily with construction and utility companies, but also do special events and our growth is ...Mostrar más