Talent.com
TFT Supervisor - Onsite
TFT Supervisor - OnsiteTDB Communications Inc. • Chester, VA, United States
TFT Supervisor - Onsite

TFT Supervisor - Onsite

TDB Communications Inc. • Chester, VA, United States
Hace 1 día
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Details

Job Location

CCO CHESTER PROJ - Chester, VA

Job Category

Customer Service

Description

CCO Call Center Supervisor - Temporary Full-Time

Location : Chester, VA

Company : TDB Communications, Inc.

Employment Type : Seasonal

About TDB Communications, Inc.

TDB Communications, Inc. is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) dedicated to supporting government agencies with scalable workforce solutions, program management, and information processing. Since 1999, we've deployed thousands of employees for over 70 agencies in more than 30 states, consistently delivering quality and productivity.

Position Summary

TDB Communications is seeking Temporary Full-TimeCall Center Supervisors to join our management team in Chester, VA . These roles will be filled internally and are ideal for individuals ready to take the next step in their leadership journey.

As a TFT Supervisor, you will assist the site manager with on-site operations and will be responsible for supporting and leading Customer Service Representatives (CSRs) to meet performance goals, ensure service level adherence, and uphold conduct standards-including handling Level I, II, and III misconduct when a manager is not present.

Work Schedule

  • The call center operates daily from 8 : 00 AM to 10 : 00 PM , including Sundays and holidays .
  • Schedule flexibility is required, including potential shift changes as business needs evolve.

Key Responsibilities

  • Act as a role model and lead by example to maintain high performance and professionalism.
  • Provide direct supervision and coaching to CSRs to support productivity, attendance, quality, and goal attainment.
  • Monitor and ensure service level targets such as RTA, AHT, and adherence are met.
  • Handle conduct-related matters in the absence of on-site managers, including issuing performance warnings as needed.
  • Complete and deliver employee performance evaluations.
  • Collaborate with other Supervisors, CSRs, Operations Representatives, Customer Service Managers, and Program Managers.
  • Maintain department records and ensure compliance with internal policies and procedures.
  • Support employee engagement across all levels of the organization.
  • Facilitate and deliver training sessions, including EJT, initiatives, and uptraining as needed.
  • Participate in quality assurance calibration sessions to stay current with program changes.
  • Serve as a point of contact for escalations and departmental communication.
  • Log in to queues during peak call times or "all hands" status.
  • Perform additional duties as assigned.

    • Pay & Benefits

  • Access to Medical, Dental, and Vision insurance
  • Opportunities for internal advancement
  • Leadership development and coaching experience

    • Equal Employment Opportunity (EEO) Statement

    TDB Communications, Inc. is an Equal Opportunity Employer. We base all employment decisions on business needs, job requirements, and individual qualifications-without regard to race, religion, gender, age, disability, veteran status, or any other protected status under applicable law.

    Reasonable Accommodation

    We are committed to providing equal access to employment opportunities. If you require alternative methods of application or accommodations, please contact us directly.

    Text Communication Notice

    We may contact applicants via text message in addition to phone and email. If you prefer not to receive text messages, you may opt out at any time.

    Qualifications

    EDUCATION, SKILLS, AND KNOWLEDGE :

  • Bachelor's degree or equivalent work experience preferred.
  • 6 months supervisor or leadership experience required.
  • Minimum 2 years customer service, leadership and team interaction skills are required.
  • Ability to communicate effectively in English, both verbally and in writing
  • Uses good judgment, ability to make independent decisions and proactively problem solve as required
  • Must be organized and have strong time management skills
  • May be required to work off-shift, and occasional travel to customer and other MAXIMUS sites may be required.
  • Experience with, or knowledge of, the Medicare Program and health insurance industry preferred.
  • Must have PC skills (Microsoft Office) with an emphasis on Excel.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Bilingual ability a benefit
    • Crear una alerta de empleo para esta búsqueda

    Supervisor Onsite • Chester, VA, United States

    Ofertas relacionadas
    Travel Occupational Therapist (LTC / SNF)

    Travel Occupational Therapist (LTC / SNF)

    Core Medical Group • Waverly, VA, US
    Indefinido +1
    Core Medical Group is seeking a travel Skilled Nursing Facility (SNF) Occupational Therapist for a travel job in Waverly, Virginia. Job Description & Requirements.Client in VA seeking Occupation...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Operations Supervisor - ROS

    Operations Supervisor - ROS

    United Rentals • Richmond, VA, United States
    A tiempo completo
    If you'd like the chance to make your mark with the world's largest equipment rental provider,.As an Operations Supervisor, you will leverage your leadership skills to coordinate and direct the ove...Mostrar más
    Última actualización: hace 11 días • Oferta promocionada
    Site Director at South Elementary

    Site Director at South Elementary

    KinderCare Education • Disputanta, VA, US
    A tiempo completo
    Where first steps, new friendships, and confident learners are born.At KinderCare Learning Companies, the first and only early childhood education provider recognized with the.Gallup Exceptional Wo...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    EIT 1

    EIT 1

    GAI Consultants Inc. • Glen Allen, VA, United States
    A tiempo completo
    EIT 1 to work with the Power Generation Business Sector on primarily renewable energy projects and when needed other regional projects. The successful candidate will enjoy working in a team-oriented...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Supervisor, Loan Operations (Wholesale Maintenance) (Hybrid Richmond, Columbia, MD or Danville)

    Supervisor, Loan Operations (Wholesale Maintenance) (Hybrid Richmond, Columbia, MD or Danville)

    Atlantic Union Bank • Glen Allen, VA, United States
    A tiempo completo
    The Supervisor of Loan Operations is responsible for day-to-day management of tasks associated with Centralized Funding, Boarding, Syndications / Participations / Swaps, Equipment Leasing, SBA, Post-cl...Mostrar más
    Última actualización: hace 5 días • Oferta promocionada
    Security Shift Supervisor - Armed

    Security Shift Supervisor - Armed

    Allied Universal • Disputanta, VA, United States
    A tiempo completo
    Security Shift Supervisor - Armed.Friday, Monday, Saturday, Sunday.Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sens...Mostrar más
    Última actualización: hace 2 días • Oferta promocionada
    Physical Therapist Assistant

    Physical Therapist Assistant

    Sentara • Quinton, VA, United States
    A tiempo completo
    We are hiring a Physical Therapist Assistant for the Sentara Therapy Centers located in Quinton, VA.This is a Full-Time Day shift opportunity with GREAT BENEFITS!!!. Sentara, youwill administer phys...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Technician-Service

    Technician-Service

    United Site Services • Barhamsville, VA, US
    A tiempo completo +1
    United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise,...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Facilities Team Leader

    Facilities Team Leader

    ECS Mid-Atlantic, LLC • Richmond, VA, United States
    A tiempo completo
    ECS is seeking a Facilities Team Leader to join our Mid-Atlantic Facilities team in Richmond, VA.This job is focused on planning daily technician schedules, helping technicians grow, and working wi...Mostrar más
    Última actualización: hace 27 días • Oferta promocionada
    Supervisor, Loan Operations (Syndications / Participations) (Hybrid Richmond, Columbia, MD or Danville)

    Supervisor, Loan Operations (Syndications / Participations) (Hybrid Richmond, Columbia, MD or Danville)

    Atlantic Union Bank • Glen Allen, VA, United States
    A tiempo completo
    The Supervisor of Loan Operations is responsible for day-to-day management of tasks associated with Centralized Funding, Boarding, Syndications / Participations / Swaps, Equipment Leasing, SBA, Post-cl...Mostrar más
    Última actualización: hace 5 días • Oferta promocionada
    Travel Occupational Therapist (LTC / SNF) - $1,740 per week

    Travel Occupational Therapist (LTC / SNF) - $1,740 per week

    Core Medical Group • Waverly, VA, United States
    Indefinido +1
    Core Medical Group is seeking a travel Skilled Nursing Facility (SNF) Occupational Therapist for a travel job in Waverly, Virginia. Job Description & Requirements.Client in VA seeking Occupational T...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Operations Services Supervisor (Teller Manager)

    Operations Services Supervisor (Teller Manager)

    First Citizens Bank • Henrico, VA, US
    A tiempo completo
    At First Citizens Bank, together we become better.We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.As an Operations S...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Travel Physical Therapy Assistant

    Travel Physical Therapy Assistant

    American Medical Staffing • Waverly, VA, US
    A tiempo completo
    American Medical Staffing is seeking a travel Physical Therapy Assistant for a travel job in Waverly, Virginia.Job Description & Requirements. We’re living in the new normal.Lives and care...Mostrar más
    Última actualización: hace 7 días • Oferta promocionada
    Service Tech 1

    Service Tech 1

    Rite-Hite Company • Richmond, VA, United States
    A tiempo completo
    In addition, Service Technicians act as a technical resource for our customers and our sales force.This position works independently or in small teams in a field service environment, and is a prima...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    PT / Physical Therapist - Home Health - $10k Sign On Bonus

    PT / Physical Therapist - Home Health - $10k Sign On Bonus

    BrightSpring Health Services • Wakefield, VA, United States
    A tiempo completo
    PT / Physical Therapist - Home Health - $10k Sign On Bonus.US-VA-COLONIAL HEIGHTS | US-VA-WAKEFIELD.Adoration Home Health and Hospice. Adoration Home Health and Hospice.Provide 1 : 1 care to make a la...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Travel Physical Therapy Assistant - $1,532 per week

    Travel Physical Therapy Assistant - $1,532 per week

    American Medical Staffing • Waverly, VA, United States
    A tiempo completo
    American Medical Staffing is seeking a travel Physical Therapy Assistant for a travel job in Waverly, Virginia.Job Description & Requirements Specialty : Physical Therapy Assistant Discipline : Thera...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Feed Mill Manager Trainee - Waverly, VA

    Feed Mill Manager Trainee - Waverly, VA

    Smithfield Foods • Waverly, VA, United States
    A tiempo completo
    If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.A great job-and a great future-awaits you at Smithfield Foods.We are an America...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Grubhub Driver - Petersburg, VA - Fast Cash, Flexible Work!

    Grubhub Driver - Petersburg, VA - Fast Cash, Flexible Work!

    Grubhub • Dinwiddie, VA, United States
    A tiempo completo
    Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, liquor st...Mostrar más
    Última actualización: hace 8 días • Oferta promocionada