Operations Manager, Access Patient and Support

Cardinal Health Sonexus Access and Patient Support

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so patients can access, afford, and remain on the therapies they need for a better quality of life. Our diverse expertise in pharma, payer, and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. We continuously integrate advanced and emerging technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need themfaster.

Accountabilities

• Manage, coach, lead, and mentor subordinate supervisors who direct employees in enrollment and eligibility reimbursement for patient support programs.
• Responsible for the overall direction, coordination, and evaluation of their teams up to 100 employees.
• Oversee work on a daily basis in conjunction with supervisors and team leads while resolving day-to-day problems using defined processes.
• Build customer relationships, interpret customer needs and assesses their business requirements while developing alternate solutions when needed.
• Interact with clients to provide resolution to inquiries and present updates on specific program performance.
• Regularly communicate with customer account managers on client requests and needs.
• Oversee employee schedules to ensure proper business coverage as outlined by client contracts and company policies.
• Set priorities for the team to ensure task completion, coordinate work activities with other supervisors.
• Conduct time and capacity studies to forecast future staffing needs.
• Coordinate with talent acquisition related to vacancy needs and interview and select top talent.
• Coach and mentor supervisors providing feedback and advice.
• Design and deliver corrective action plans for employees.
• Provide input into succession plans and development plans for employees.
• Conduct one-on-one discussions with supervisors documenting performance and providing feedback.
• Work within budget and financial objectives as defined by director.
• Works directly with the manufacturer clients on program requirements, day to day operations and ideas to grow the business.
• Lead Quarterly Business Reviews with the client.
• Communicate with directors providing updates on current workload and performance.
• Serve as an escalation point of contact for employees, patients, and providers to resolve issues.
• Serve as a subject matter expert providing coaching and training to employees in the areas of customer service, case resolution, and database management.
• Coordinate with training center of excellence related to upcoming training needs.
• Develop employee knowledge and skill set through monitoring and quality review of telephone calls and documentation of work.
• Interact with indirect reports regularly during skip-level one-on-ones.
• Review activity reports to assess performance.

What is expected of you and others at this level

Manages department operations and supervises professional employees, frontline supervisors and / or business support staff. Participates in the development of policies and procedures to achieve specific goals. Ensures employees operate within guidelines. Decisions have a short-term impact on work processes, outcomes, and customers. Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management. Interactions normally involves resolution of issues related to operations and / or projects. Gains consensus from various parties involved. Ability to travel 25% of the time.

Qualifications

Minimum of Bachelor's degree or equivalent, preferred. Proven record of leading and developing a team of employees with experience building a bench of talent. Prior experience in patient support services, healthcare, or related field, preferred. Pharmacy and medical insurance knowledge with both commercial and government plans highly desired. Specialty pharmaceutical knowledge, preferred. Strong desire for career progression into leadership roles. Willingness to roll up sleeves and work with any levels of the organization. Excellent listener, problem solver, motivator, and coach. Demonstrated leadership and communication skills. Approachable with the ability to build rapport with teammates across functions and businesses. Sound decision maker with financial acumen.

Training and Work Schedules

Your new hire training will take place 8 : 00am-5 : 00pm CT, mandatory attendance is required. This position is full-time (40 hours / week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7 : 00am-7 : 00pm CT.

Remote Details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following : Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment.

Anticipated salary range :

$87,700-$125,300 annually

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close : 12 / 26 / 2025

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.