Assistant Store Manager

Assistant Store Manager

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We're looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities Will Include :

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual, and customer priorities.
• Provides real-time feedback, coaching, and training to team members, escalating issues as needed to Store Manager
• Deliver world-class, in-person training (in conjunction with e-learning) to all new team members
• Ensure timely completion of new hire training paths
• Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggest improvements or new programs related to retail training
• Ensure the compliance of all training activities with established policies and best practices
• Work closely with store leadership to prepare, plan, schedule, and execute new hire training
• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attend regular training meetings to ensure understanding of necessary information
• Productive planning, presetting, and on-time execution of visual directives
• Submit store photos as requested and complete feedback given by HQ
• Participate in visual training calls with HQ partners to support new product launches
• Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
• Support store presentation through sell through and markdown cycles
• Maintain in-store marketing elements and accurate presentation of store collateral
• Work with store manager to ensure schedule is reflective of visual set times for product launches
• Partner with store leaders for new hire visual training
• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props
• Upholds and ensures compliance with shipments, transfers, and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications :

Requirements :

Full Time Benefits :

About Us :

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We're certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note : We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed, and a clear vision of where we're headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy.