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Administrative, Operations & Compliance Manager

Administrative, Operations & Compliance Manager

BruntWorknew york, NY, us
Hace 2 días
Tipo de contrato
  • A tiempo completo
  • Quick Apply
Descripción del trabajo

Job Description

This is a remote position.

Manager of Administrative Operations & Compliance

Summary

We are seeking a highly experienced and strategic Manager of Administrative Operations & Compliance to build, lead, and optimize our License Registration function for our US-based operations. This is a crucial leadership role responsible for establishing all processes, quality assurance frameworks, and compliance protocols from the ground up. The successful candidate will own the end-to-end data integrity of a high-volume, regulatory-critical function and will be responsible for scaling the team from 5 to 10+ employees. This role requires a proven history of process optimization, risk management, and managerial excellence in a highly regulated environment.

K ey Responsibilities

Strategic Process Ownership & Design :

  • Design, document, and implement the entire end-to-end workflow for all US license and permit registration activities, focusing on scalability and regulatory compliance
  • Identify, evaluate, and integrate technology solutions (e.g., automation tools, CRM modifications) to maximize efficiency and data integrity.
  • Define and track all operational Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Compliance & Quality Assurance (QA) :

  • Establish a zero-defect Quality Assurance framework to ensure 100% accuracy in all regulatory filings, actively mitigating operational and compliance risk.
  • Serve as the primary point of contact for internal / external audits related to registration data and procedures, ensuring all documentation is audit-ready.

    • Team Leadership & Development :

  • Manage the full recruitment, training, and development life cycle for the administrative team, scaling the unit to meet operational demand (initially 5, growing to 10+).
  • Focus on developing a pipeline of future team leads and cultivating a culture of accuracy, accountability, and continuous improvement.

    • Stakeholder Management :

  • Act as the Strategic Partner to US-based senior management, providing regular performance reporting, forecasting capacity needs, and advising on regulatory challenges.
  • Manage the unit's operational budget and resource allocation.

    • Requirements

    Required Qualifications

  • Experience : Minimum of 5-7 years of professional experience, including 3+ years in a formal managerial role overseeing a high-volume, regulated back-office, administrative, or compliance function (e.g., Shared Services, Banking Operations, or non-voice BPO).
  • Process Expertise : Proven track record in process mapping, documentation (SOPs), and large-scale optimization (e.g., experience with Lean, Six Sigma, or similar methodologies).
  • Technical Proficiency : Advanced command of CRM platforms (e.g., Salesforce, HubSpot), proficiency in data analysis / reporting tools, and experience with system integration or data migration projects.
  • Language & Location : Fluent English (written and spoken) is required.

    • Requirements

    What We’re Looking For : 4+ years of experience in sales (phone-based or inside sales strongly preferred) A compassionate, empathetic approach to sales and client conversations Strong consultative selling and active listening skills Ability to thrive in a high-volume, outbound calling environment Comfortable working Pacific Time business hours (Monday to Friday) Tech-savvy and organized, with solid note-taking and CRM experience Experience in US Markets is a strong plus. Submission of a voice recording via vocaroo.com discussing your sales expertise What’s in It for You : Competitive commission structure Remote work with a supportive, development-driven culture Opportunities for growth and skill-building The chance to genuinely change lives for the better

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