Position Summary
Provides first level on-site technical and administrative support for all company users, including software and hardware, office printers, Internet, telephone, and VOIP system for Windows and MAC Operating environments.
Key Responsibilities
•Responds to computer-related requests to ensure user productivity.
•Installs necessary software and upgrades, printers, and voice systems on new and existing employees’ workstations.
•Relocates hardware to required locations and ensures accurate access levels.
•Manages the Help Desk Queue to ensure timely and accurate changes.
•Records software and hardware inventory to accurate indicate level.
•Creates and maintains all network accounts
•Troubleshoots computer-related issues to effectively resolve problems.
•Travel to other locations and events for support, as needed
•Provides on-call support.
Education and Experience
•High school diploma or GED
•Two to three years experience in Windows Operating Systems, MS Office Applications, Active Directory, and computer hardware.
Preferred Skills
Proficient use of MS office Products, PC Hardware, and Terminal Emulation software.
•Above moderate levels of service orientation and troubleshooting,
•Moderate levels of English reading comprehension, speaking, and writing; active listening; critical thinking; and complex problem solving.
Market America offers competitive salary and generous benefits, including health, dental, vision, life, short and long-term disability insurance, a 401(k) retirement plan with company match, and an on-site health clinic.
Help Desk Administrator • Greensboro, NC, US
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