CCTV Specialist Operator

CCTV Specialist Operator

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Security and Safety Operations Specialist will track and monitor potential or actual safety and security events around the Worldwide Flight Services (WFS) operation. The Security and Safety Operations Specialist will monitor all accessible CCTV Systems across North American WFS network from the centrally located SOC located and John F Kennedy International Airport. The Security and Safety Operations Specialist monitors multiple CCTV displays for suspicious, unusual, or hazardous activities. The Security and Safety Operations Specialist will ensure all appropriate actions and notification(s) are completed to mitigate any observed security and / or safety incidents to execute emergency SOC protocols as appropriate. They will be charged with documenting detailed records, logs and all required written reports as indicated in the SOC Standard Operating Procedures of activities as they occur during the shift and effectively report all appropriate emergency and non-emergency situations in real-time to the SOC Leader. The Security and Safety Operations Specialist will also monitor both domestic and worldwide security events that could impact WFS operations. This would include but is not limited to Nation-State conflicts, civil unrest, and political instability. The Security and Safety Operations Specialist will demonstrate integrity, professionalism, and agility to easily flex between tasks as they arise.

Responsibilities

• Ability to perform specific responsibilities related to your shift.
• All responsibilities pertaining to the JD for SOC operators, in addition the following responsibilities are included in the SOC function
• Assumes PULSE input guidance to field after initial event creation. Diagnose events related to Safety, Security, Health, operational and Environmental events
• Triage initial report in PULSE and garner whatever data is presented from the station and request whatever missing data.
• Works with Security team in establishing severity rating and updates PULSE. Update PULSE record accordingly and ensure notification is sent.
• Clears all events in analysis stage for all delinquent reports. Alerts regional leadership of any lagging or delinquent stations.
• Monitor and man SOC / PIC hotline desk when stations call for PULSE support to include sign on issues, input criteria to complete investigations in PULSE and other administrative PULSE concerns.
• Assist RSM's when needed in inputting action plans pertinent to respective incident.
• Issue guidance to operations on next PULSE steps
• Reports to work on a regular and timely basis.

Minimum Requirements

Preferred Skills

Physical Requirements / Working Conditions

Perks & Benefits

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.