Reputation Representative

Job Description

Job Description

Top Pay | Monthly Performance Bonuses

Location : In-Office

Schedule : Full-Time | Flexible Hours

Who We Are

RR Electric Heating & Air is a family-owned and operated home services company proudly serving Moorpark and the surrounding areas. We live by a win-win-win philosophy : we succeed only when both our customers and employees are happy. Our culture is rooted in core values, mutual respect, and genuine care—for each other and for the customers we serve.

At RR Electric, you’re more than just a number—you’re part of the family.

About the Role :

We’re looking for a Reputation Representative with exceptional communication skills, empathy, and attention to detail. This person will be responsible for nurturing positive relationships with our customers and ensuring their experiences are recognized and reflected online.

The ideal candidate is patient, kind, and motivated by helping people feel heard and valued. You’ll be interacting with customers through phone, email, and online platforms to ensure their concerns are resolved with care and professionalism — turning challenges into opportunities for connection and trust.

Key Responsibilities :

• Engage with customers who have shared feedback about their experience.
• Provide empathetic and solutions-focused communication to address concerns.
• Coordinate with internal teams to ensure customer issues are resolved promptly.
• Monitor online reviews and feedback platforms such as Google and Yelp.
• Identify opportunities to strengthen and maintain a positive online reputation.
• Track and report progress toward company reputation goals.

What We’re Looking For :

Compensation & Benefits :

Join a team that values professionalism, heart, and results.

If you’re someone who takes pride in turning a customer’s experience around and creating lasting positive impressions, we’d love to hear from you.

Learn more about who we are at www.RRElectricHVAC.com .

Apply now and take the first step toward a career you'll love.