Customer Service Representative

Telecom Customer Service Representative

Onsite in Los Angeles, CA 1+yr Duration W2 ONLY - Must be able to work directly with NTT Data W2 Pay Range = $18 to $22 / hr

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA's client currently seeks a Telecom Customer Service Representative (CSR) provides comprehensive support for corporate mobile devices and pager services. This role ensures seamless communication for staff and leadership by managing service requests, troubleshooting technical issues, coordinating with vendors, and maintaining accurate documentation.

Essential Duties & Responsibilities

• Mobile Device Management :
• Order and provision corporate cell phones for authorized staff.
• Manage FirstNet Central dashboard and Telecommunication account.
• Troubleshoot mobile device issues and provide user support.
• Configure and cancel call forwarding for corporate lines.
• Process transfers from corporate to personal accounts while maintaining compliance.
• Maintain telecom user base and remove departing employees.
• Coordinate payroll deduction and personal check forms for device billing.
• Manage telecom loaner phone inventory and documentation.
• Provide travel coverage guidance for international plans.
• Respond to after-hours cell phone emergencies per established guidelines.
• Ensure proper disposal of hazardous waste (e.g., batteries).
• Pager Management :
• Troubleshoot pager issues and replace defective units.
• Order and manage long-range and in-house pagers via vendor portals.
• Add user numbers and update pager information in 1Call and other systems.
• Assign pager groups and maintain accurate records.
• Provide after-hours pager support as needed.
• Documentation & Compliance :
• Maintain accurate records of telecom processes, forms, and reference guides.
• Ensure adherence to corporate policies for device management and billing.
• Collaborate with vendors for service coordination.

Education Requirements

High school diploma or equivalent required. Associate degree or technical certification in IT, Telecommunications, or related field preferred.

Experience Requirements

Minimum 2 years of experience in telecom support, IT helpdesk, or related role. Familiarity with telecom systems preferred.

Skills & Competencies

Strong technical troubleshooting skills for mobile devices and pagers. Excellent organizational and documentation skills. Ability to manage multiple priorities and meet deadlines. Strong communication and customer service skills.

Work Environment

On-site role at Cedars-Sinai Medical Center. Standard office environment providing on-site support.

Physical Demands

Ability to lift and carry small telecom equipment (up to 20 lbs). Frequent use of computer and phone systems.

About NTT DATA Services : NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $18 - $22. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.