Talent.com
Program Manager
Program ManagerFuture Tech Enterprise, Inc. • Fort Lauderdale, FL, US
Program Manager

Program Manager

Future Tech Enterprise, Inc. • Fort Lauderdale, FL, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
  • Quick Apply
Descripción del trabajo

Are you a strategic leader with a passion for IT service delivery and lifecycle program management?

We are seeking a Program Manager to oversee and drive the successful delivery of IT services within customer IT lifecycle programs.

This role ensures efficiency, quality, and alignment with business objectives while managing service-related processes, stakeholder engagement, and continuous improvement initiatives.

The ideal candidate combines strategic leadership with hands-on operational oversight—balancing high-level program management with the detail-oriented execution needed to navigate system constraints (ServiceNow) and customer-specific business rules.

We are looking for someone who will :

  • Take ownership of program success Deep-dive into Excel data models and performance metrics Drive process improvement and service alignment This is a U.S.-based remote position .

The work hours are from 8 :

  • 30a - 5 : 30p.
  • Eastern time.  Our benefit offerings include Medical, Dental, and Vision Insurance, 401k with Compnay match and PTO.
  • This position involves working on client accounts that require U.S.
  • Citizenship.
  • This includes both on-site visits to secure locations and remote work related to those accounts.
  • Key Responsibilities IT Service Delivery & Operations Oversee end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives.
  • Ensure compliance with customer business rules, SLAs, and audit requirements.
  • Manage inventory, returns, and B Stock redeployment to maximize cost savings and efficiency.
  • Ensuring accurate order processing, ticket reconciliation, and reporting.
  • Develop and refine ServiceNow workflows for fulfillment, returns, and queue management, ensuring accurate asset record creation and updates.
  • Implement IT service management best practices to drive operational efficiency.
  • Monitor service performance metrics and drive continuous improvement efforts.
  • Data, Reporting & Continuous Improvement Build and maintain Excel data models, pivot tables, dashboards, and tracking tools to manage KPIs, scope, and schedules.
  • Reconcile data across ServiceNow, ERP, and customer CMDBs to ensure accuracy.
  • Produce customer-facing reports, including PMRs, QBRs, and executive summaries.
  • Identify gaps, risks, and process inefficiencies; implement improvement and automation initiatives where possible.
  • Create repeatable project plans with clear milestones, workstreams, and stakeholder responsibilities.
  • Stakeholder & Customer Engagement Serve as the primary liaison between Future Tech, customers, depots, and third-party partners.
  • Provide timely communication on ticket status, order fulfillment, and returns management.
  • Facilitate regular stakeholder meetings, gather feedback, and align services with evolving business needs.
  • Act as an escalation point for ServiceNow or ERP workflow issues that impact execution.
  • Team Leadership & Development Lead and mentor queue managers, order processors, depot managers, and technical specialists.
  • Ensure teams are trained on both customer-specific business rules and industry best practices.
  • Set clear goals, conduct performance reviews, and foster a culture of accountability and continuous improvement.
  • Service Management & Compliance Implement ITIL-based frameworks for incident, problem, and change management.
  • Ensure IT service operations comply with organizational policies, security standards, and customer regulations.
  • Oversee break / fix, warranty management, and asset lifecycle processes.
  • Develop streamlined processes for cancellations, repairs, refurbishments, and disposal, including certificates of destruction and audit reporting.
  • Innovation & Optimization Continuously assess service performance, implementing technology and process improvements.
  • Stay informed on emerging IT service and PCaaS trends, leveraging them to enhance program delivery.
  • Qualifications & Requirements Experience 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement.
  • Proven ability to manage both high-level strategy and detailed operational execution.
  • Hands-on experience with ServiceNow workflows and ERP processes (or similar systems).
  • Strong background in reporting, data analysis, and executive-level communication.
  • This position involves working on client accounts that require U.S.
  • Citizenship.
  • This includes both on-site visits to secure locations and remote work related to those accounts.
  • Education & Certifications Bachelor’s degree.
  • ITIL Foundation certification (preferred).
  • PMP certification is a plus.
  • Skills & Proficiencies Advanced Microsoft Excel (pivot tables, VLOOKUP, data modeling).
  • Familiarity with asset lifecycle logistics.
  • Strong leadership and stakeholder management skills, with the ability to translate technical complexity into business insight.
  • Analytical, detail-oriented, and able to thrive in high-pressure environments.
  • Customer-focused mindset with a commitment to continuous improvement.
  • About Future Tech Enterprise, Inc .
  • Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients.
  • We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
  • Why Join Future Tech Influence the future of a rapidly evolving enterprise technology leader.
  • Collaborate with industry giants and public sector innovators to co-create impactful solutions.
  • Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation. #LI-Remote #FutureTechJobs #LI-SG1 Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities.

    • Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

  • Powered by JazzHR
    • Crear una alerta de empleo para esta búsqueda

    Program Manager • Fort Lauderdale, FL, US

    Ofertas similares
    Sales Enablement Program Manager

    Sales Enablement Program Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    A tiempo completo
    A company is looking for a Sales Enablement Program Manager, Multi-Location (Remote).Key Responsibilities Own multi-segment onboarding and certifications, defining competencies and increasing pro...Mostrar más
    Última actualización: hace 14 días • Oferta promocionada
    Construction Program Manager

    Construction Program Manager

    HDR • Fort Lauderdale, FL, US
    A tiempo completo
    Construction, Project Controls & Design / Build.At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is e...Mostrar más
    Última actualización: hace 27 días • Oferta promocionada
    Global Finance T&E Program Manager

    Global Finance T&E Program Manager

    VirtualVocations • Hollywood, Florida, United States
    A tiempo completo
    A company is looking for a Global Finance T&E Program Manager to oversee and enhance their global Travel & Expense ecosystem. Key Responsibilities Manage the end-to-end global Travel & Expense pro...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Senior Program Manager

    Senior Program Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    A tiempo completo
    A company is looking for a Senior Program Manager to support the operationalization of a statewide Medicaid Plan.Key Responsibilities Develop and implement project plans aligned with Plan objecti...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Program Manager with PMP Certification

    Program Manager with PMP Certification

    VirtualVocations • Hollywood, Florida, United States
    A tiempo completo
    A company is looking for a Program Manager to lead a large-scale Federal Cybersecurity Operations and Governance, Risk, and Compliance (GRC) program. Key Responsibilities : Manage scope, schedule, ...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Senior Technical Program Manager

    Senior Technical Program Manager

    VirtualVocations • Hollywood, Florida, United States
    A tiempo completo
    A company is looking for a Program Manager Tech 4 to support large-scale Integrated Business Planning and supply chain transformation initiatives. Key Responsibilities Interface with clients on te...Mostrar más
    Última actualización: hace 15 días • Oferta promocionada
    Technical Program Manager

    Technical Program Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    A tiempo completo
    A company is looking for a Technical Program Manager to oversee strategic programs and drive business transformation.Key Responsibilities Interface with business and technical stakeholders throug...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Technical Program Manager III

    Technical Program Manager III

    VirtualVocations • Fort Lauderdale, Florida, United States
    A tiempo completo
    A company is looking for a Technical Program Manager III for Submarine Cable Deployment in Cloud Networking.Key Responsibilities Lead cross-functional teams of internal and external stakeholders ...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Data Analytics Program Manager

    Data Analytics Program Manager

    VirtualVocations • Hollywood, Florida, United States
    Indefinido
    A company is looking for a Data Analytics Program Manager with extensive experience in managing analytics initiatives.Key Responsibilities Serve as the primary point of contact with government le...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Program Manager III Florida Integrated Surgical Institute

    Program Manager III Florida Integrated Surgical Institute

    Cleveland Clinic • Fort Lauderdale, FL, US
    A tiempo completo
    Join The Cleveland Clinic Team.Join the Cleveland Clinic team down in sunny Florida where you will work alongside passionate caregivers and provide patient-first healthcare.Here, you will receive e...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Program Manager

    Program Manager

    VirtualVocations • Hollywood, Florida, United States
    A tiempo completo
    A company is looking for a Program Manager.Key Responsibilities Own and manage 1-3 complex projects to ensure effective customer use of data Plan, monitor, and resolve issues during project deli...Mostrar más
    Última actualización: hace 15 días • Oferta promocionada
    Principal Technical Program Manager

    Principal Technical Program Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    A tiempo completo
    A company is looking for a Principal Technical Program Manager - Cybersecurity.Key Responsibilities Drive large-scale global cybersecurity initiatives aligned with business strategy and resource ...Mostrar más
    Última actualización: hace 6 días • Oferta promocionada
    Senior Security Program Manager

    Senior Security Program Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    A tiempo completo
    A company is looking for a Senior Security Technical Program Manager.Key Responsibilities Lead the execution of complex security programs, ensuring alignment across engineering, product, security...Mostrar más
    Última actualización: hace 2 días • Oferta promocionada
    SaaS Program Manager

    SaaS Program Manager

    VirtualVocations • Hollywood, Florida, United States
    A tiempo completo
    A company is looking for a Senior Program Manager (SaaS & Vendor Compliance).Key Responsibilities Oversee the SaaS portfolio, including inventory management, usage analytics, and spend visibility...Mostrar más
    Última actualización: hace 18 horas • Oferta promocionada • Nueva oferta
    Global BPO Program Manager

    Global BPO Program Manager

    VirtualVocations • Hollywood, Florida, United States
    A tiempo completo
    A company is looking for a Global BPO Program Manager.Key Responsibilities Build and launch a new BPO Partner Program for the partner community Develop pricing and billing models to meet BPO req...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Data Program Manager

    Data Program Manager

    VirtualVocations • Hollywood, Florida, United States
    A tiempo completo
    A company is looking for a Data Program Associate / Manager (open to multiple levels).Key Responsibilities Execute on new data acquisition with third parties, ensuring alignment to business value ...Mostrar más
    Última actualización: hace 6 días • Oferta promocionada
    Program Manager III - Indiana

    Program Manager III - Indiana

    VirtualVocations • Fort Lauderdale, Florida, United States
    A tiempo completo
    A company is looking for a Program Manager III - Marketing and Communications.Key Responsibilities Lead the design and management of provider and member communication journeys Coordinate member ...Mostrar más
    Última actualización: hace 2 horas • Oferta promocionada • Nueva oferta
    Program Manager, Clinical Data

    Program Manager, Clinical Data

    VirtualVocations • Hollywood, Florida, United States
    A tiempo completo
    A company is looking for a Program Manager - Clinical Data Acquisition Strategy & Performance.Key Responsibilities Lead and support internal business projects and cross-functional teams for accur...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada