Customer Experience Agent Online Marketplace & Live Shopping (Must Live In AZ)

Customer Experience Agent Online Marketplace & Live Shopping

Join a leading live shopping platform where community, entertainment, and commerce come together. Our fast-growing marketplace features everything from fashion and electronics to collectibles and live plants, and we're passionate about enabling anyone to turn their passion into a business.

Role Overview

As a Customer Experience Agent, you'll be the first point of contact for customers with questions or issues on the platform. You'll monitor different queues in Zendesk (our CRM), responding to tickets from buyers and sellers with empathy and efficiency. Supported by clear documentation and SOPs, you'll ensure every customer feels heard and supported. Expect to handle a high volume of tickets, typically 50-80 per day, via email support.

What We're Looking For

• Eager to launch a career in a fast-paced, innovative environment.
• Willing to learn new systems and tools (Zendesk, Kustomer, Intercom, etc.).
• Strong customer-first mentality and proactive problem-solving skills.
• Weekend availability required.
• Interest in ecommerce and marketplace operations.
• Bachelor's degree or college experience preferred.

Shift Requirements

Agents are expected to work a full-time, 40-hour weekly schedule within the following operational hours. Open availability is required for all listed hours, including holidays.

Mon-Sun between 5 : 00 AM - 11 : 30 PM PST (example most common shifts : 5 : 00-2 : 00pm, 1 : 30pm-10 : 30pm, 2 : 00pm-11 : 00pm, 2 : 30pm-11 : 30pm PST)

Shift Bids : Conducted quarterly. Shift assignments are determined based on performance and seniority.

Benefits

Generous holiday and time off policy. Health insurance options including medical, dental, vision. Work from home support and home office setup allowance. Monthly allowance for cell phone and internet. Care benefits. Monthly allowance for wellness. Annual allowance towards childcare. Lifetime benefit for family planning, such as adoption or fertility expenses. Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally. Monthly allowance to dogfood the app. Parental Leave (16 weeks of paid parental leave + one month gradual return to work

Job Type & Location

This is a permanent position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $49920.00 - $60008.00 / yr.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.