Licensed EAP Care Manager

A company is looking for an EAP Care Manager Level 2.

Key Responsibilities

Receive and respond to member intake calls and explain the role of EAP and confidentiality

Assess crisis situations, provide appropriate referrals, and document all client interactions accurately

Facilitate connections to additional services and collaborate with Care Managers to ensure compliance with Standard Operating Procedures

Required Qualifications

Master's degree in a behavioral health discipline (social work, counseling, or related field) required

License required (LPC or LSW)

Minimum three years of graduate-level experience in a behavioral health setting

Experience in Employee Assistance or similar call center work is preferred

Desirable certifications include CEAP, CADC, or NBCC