Talent.com
Operations Manager (Orlando)
Operations Manager (Orlando)TaskUs • Orlando, FL, US
No se aceptan más aplicaciones
Operations Manager (Orlando)

Operations Manager (Orlando)

TaskUs • Orlando, FL, US
Hace 22 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Operations Manager (Work Onsite at Orlando)

Think of yourself as a leader and the master of your department, not just anyone is qualified for this role! Here at TaskUs, we make sure we hire the best of the best, after all, we are a company that values innovation and problem-solving. Come on now, we need your full attention because it's time to imagine what it's like to be an operations manager.

Imagine yourself going to work with one thing on your mind : that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in to provide the best possible customer experience to your clients.

Responsibilities :

  • FTE Management responsible for managing the day-to-day business operations for roadside assistance managing a team of up to 50 FTE; reporting to the Vice President of Operations
  • Advanced finance knowledge : Billing, invoicing.
  • Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually).
  • You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.
  • Advanced Coaching Structure
  • Manage shrinkage to meet company goals and expectations (10%)
  • You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs : CSAT, AHT, Resolution rate, Shrinkage).
  • We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
  • Teammate Engagement Planning & Execution Skills with and without a budget.
  • You will be responsible for interviewing Team Leads. You will also promote department culture.
  • Ability to multitask and manage multiple clients at the same time.
  • Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.
  • Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.
  • Adopt effective provisions for the management of hazards and risks of workers and / or contractors, equipment and facilities.
  • Know and apply the actions described in the emergency plan.

Client specific duties include :

  • Point of contact for on-shift Roadside Assistance Team Escalations to assist in the following :
  • Safely recovering autonomous vehicles;

  • Towing of vehicles;
  • Shuttle services
  • Provide the highest level of communication between cross departments and the client;
  • The Operations Manager will coordinate with the Learning Experience Team in improving development of our Roadside Assistance Team
  • Apply safety procedures to any situation involving the rescue of a self-driving car.
  • Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws
  • Maintain TaskUs's high standard of safety with all employees inside and outside of the vehicle;
  • Consistently demonstrate situational awareness, an understanding of the technology in his / her care, and a willingness to constantly adjust operations to changes in the environment;
  • Be the deputy for technology by communicating courteously always with management and engineers
  • Other duties as required.
  • What we're looking for :

  • Two plus years of managing supervisors with established KPI's
  • One plus year of client management experience
  • Excellent communication and presentation skills
  • Job Expectations :

  • We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs
  • Competencies :

  • Strategic Planning
  • Process Improvement
  • Resource Management
  • Performance Metrics
  • Team Leadership
  • Client Relationship
  • Risk Management
  • Stakeholder Management
  • Decision Making
  • Communication Skills
  • TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

    In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

    TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

    Crear una alerta de empleo para esta búsqueda

    Operation Manager • Orlando, FL, US

    Ofertas relacionadas
    Operations Supervisor, Orlando Millenia (Orlando)

    Operations Supervisor, Orlando Millenia (Orlando)

    Versace • Orlando, FL, US
    A tiempo parcial
    Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience.As an Operations Su...Mostrar más
    Última actualización: hace 10 días • Oferta promocionada
    Store Manager (Orlando)

    Store Manager (Orlando)

    City Thrift • Orlando, FL, US
    A tiempo parcial
    As a Store Manager in the discount retail, repurpose and recycle space, you will be part of a company that has been around 40 years helping the environment, providing quality jobs, and offering sup...Mostrar más
    Última actualización: hace 2 días • Oferta promocionada
    General Store Manager (Orlando)

    General Store Manager (Orlando)

    Confidential • Orlando, FL, US
    A tiempo parcial
    As a General Store Manager, this role will be responsible for leading, training and developing store associates to ensure high-level of meeting and exceeding company standards and KPIs.Leads operat...Mostrar más
    Última actualización: hace 2 días • Oferta promocionada
    Operations Manager - Orlando, FL - Perm Roles

    Operations Manager - Orlando, FL - Perm Roles

    Staffing • Orlando, FL, US
    A tiempo completo
    The Operations Manager will play a critical role in leading the team and overseeing all daily operations to ensure the park's success. This on-site position requires a dynamic and experienced indivi...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Branch Manager

    Branch Manager

    Performance Team • Orlando, FL, US
    A tiempo completo
    Commercial Appliance Parts & Service has been a leading provider of commercial foodservice equipment service in Florida and Georgia for over 73 years. We are seeking a qualified Operations Manager t...Mostrar más
    Última actualización: hace menos de 1 hora • Oferta promocionada • Nueva oferta
    Operations Manager (Retail / Sales of Propane, Gas Appliances, and Alternative Fuel - Orlando, FL)

    Operations Manager (Retail / Sales of Propane, Gas Appliances, and Alternative Fuel - Orlando, FL)

    Blossman Gas Inc. • USA, Florida, Orlando
    A tiempo completo
    Are you seeking to expand your management experience with a reputable, customer-oriented company? Do you desire to live in Orlando, FL? Do you value teamwork and continued employee development? If...Mostrar más
    Última actualización: hace más de 30 días
    Operations Manager

    Operations Manager

    Crunch Fitness • Apopka, FL, US
    A tiempo completo
    Operations Manager- Apopka Club.Here We GROW Again! Are you a potential Operations Manager and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the f...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Branch Manager

    Branch Manager

    Commercial Appliance Parts & Service • Orlando, FL, US
    A tiempo completo
    Become Our Next Branch Manager.Commercial Appliance Parts & Service has been a leading provider of commercial foodservice equipment service in Florida and Georgia for over 73 years.We are seeking a...Mostrar más
    Última actualización: hace menos de 1 hora • Oferta promocionada • Nueva oferta
    Operations Manager

    Operations Manager

    Central Transport • Greater Orlando, FL, United States
    A tiempo completo
    Operations Manager - Orlando, FL.Central Transport LLC is one of the nation’s most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have b...Mostrar más
    Última actualización: hace 2 días • Oferta promocionada
    Operations Manager – Orlando Office

    Operations Manager – Orlando Office

    Paul Gough Media • Celebration, FL, US
    A tiempo completo
    Quick Apply
    Operations Manager – Orlando Office Help Build and Scale a Fast-Growing Marketing, Media & AI Company Location : .Celebration, FL, 34747 (in-office role) Compensation : $60,000–...Mostrar más
    Última actualización: hace más de 30 días
    Country Manager (Orlando)

    Country Manager (Orlando)

    Fresha • Orlando, FL, US
    A tiempo completo
    Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 120,000+ businesses and 450,000+ stylists and profession...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Manager, Merchandise Operations - Universal Kids Resort

    Manager, Merchandise Operations - Universal Kids Resort

    USA Jobs • Orlando, FL, US
    A tiempo completo
    Universal Kids Resort Merchandise Operations Manager.Support the development, coordination, and execution of directives and changes for Universal Kids Resort Merchandise Operations.Coordinate with ...Mostrar más
    Última actualización: hace menos de 1 hora • Oferta promocionada • Nueva oferta
    Assistant Store Manager (Orlando)

    Assistant Store Manager (Orlando)

    Confidential Careers • Orlando, FL, US
    A tiempo parcial
    The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence.The ide...Mostrar más
    Última actualización: hace 23 días • Oferta promocionada
    Project Manager (Orlando)

    Project Manager (Orlando)

    Kavaliro • Orlando, FL, US
    A tiempo parcial
    Kavaliro is seeking a highly organized and adaptable.This role is focused on managing strategic integration projects, particularly involving mergers and acquisitions. The ideal candidate will thrive...Mostrar más
    Última actualización: hace 23 días • Oferta promocionada
    Operations Manager

    Operations Manager

    Floor & Decor Holdings • Sanford, FL, US
    A tiempo completo
    This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sale...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Account Manager (Orlando)

    Account Manager (Orlando)

    Fresha • Orlando, FL, US
    A tiempo completo
    Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and profession...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Operations Manager - Orlando

    Operations Manager - Orlando

    Veo • Orlando, FL, US
    A tiempo completo
    Are you a hands-on operations leader with a bias for execution and excellent customer service? Are you excited about helping grow an innovative transportation solution in your very own market? Are ...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Director of Operations And Business Development (Orlando)

    Director of Operations And Business Development (Orlando)

    Cornerstone Caregiving • Orlando, FL, US
    A tiempo parcial
    We are looking for someone who : .Wants to leave behind the typical structured, 8-5 desk job.Is willing to bet on themselves and be financially rewarded for it. Enjoys problem solving within a fast-pa...Mostrar más
    Última actualización: hace 10 días • Oferta promocionada
    Operations Manager (Retail / Sales of Propane, Gas Appliances, and Alternative Fuel - Orlando, FL)

    Operations Manager (Retail / Sales of Propane, Gas Appliances, and Alternative Fuel - Orlando, FL)

    Blossman Gas • Orlando, FL, US
    A tiempo completo
    Operations Manager (Retail / Sales of Propane, Gas Appliances, and Alternative Fuel - Orlando, FL).Are you seeking to expand your management experience with a reputable, customer-oriented company? Do...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    General Manager (Orlando)

    General Manager (Orlando)

    CONFIDENCIAL • Orlando, FL, US
    A tiempo parcial
    The ideal candidate will have experience leading a team and managing the daily operation of 2 Multifamily Communities in Orlando, FL. They will be responsible for maintaining the standard of work fr...Mostrar más
    Última actualización: hace 10 días • Oferta promocionada