Patient Care Coordinator, Ophthalmology

Job Details

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PURPOSE

The Patient Care Coordinator plays a critical role in ensuring a seamless, patient-centered experience across the healthcare continuum. This position works closely with physicians, nurses, advanced practice providers, and administrative staff and is responsible for coordinating patient appointments, managing referrals and authorizations, verifying insurance coverage, and supporting care transitions. The Patient Care Coordinator frequently communicates with patients and families to provide education, resolve concerns, and facilitate access to care. This role enhances operational efficiency and patient satisfaction by ensuring timely, accurate, and compassionate service delivery.

RESPONSIBILITIES

Coordinates Patient Scheduling and Appointments

• Schedules appointments across multiple specialties and services.
• Confirms upcoming visits and provides pre-visit instructions.
• Coordinates follow-up care and procedures.
• Collaborates with clinical teams to optimize scheduling.
• Updates scheduling systems with accurate patient information.

Manages Referrals and Authorizations

• Initiates and tracks internal and external referrals.
• Obtains prior authorizations from insurance providers.
• Communicates referral status to patients and providers.
• Ensures timely processing to avoid delays in care.
• Maintains accurate referral documentation.

Supports Care Coordination

• Collaborates with care teams to support discharge planning.
• Coordinates post-visit care such as home health or rehabilitation.
• Communicates care plans to patients and families.
• Ensures continuity of care across settings.
• Tracks patient progress and follow-up needs.

Verifies Insurance and Benefits

• Verifies patient insurance coverage and eligibility.
• Communicates financial responsibilities to patients.
• Works with billing teams to resolve coverage issues.
• Updates insurance information in the electronic medical record (EMR).
• Assists patients with financial assistance resources

Provides Patient Communication and Support

• Responds to patient inquiries via phone, portal, or in person.
• Educates patients on care processes and expectations.
• Escalates clinical concerns to appropriate staff.
• Maintains confidentiality and professionalism.
• Supports a positive and informed patient experience.

Maintains Documentation and Records

• Enters accurate data into EMR and scheduling systems.
• Scans and uploads documents to patient records.
• Ensures compliance with HIPAA and organizational policies.
• Audits records for completeness and accuracy.
• Supports data collection for reporting purposes.

REQUIRED QUALIFICATIONS

• High School Diploma/GED
• 2 year(s) of experience in a healthcare or patient-facing administrative role.

PREFERRED QUALIFICATIONS

• Associate's Degree in healthcare administration, nursing, or a related field
• 3 year(s) of experience in patient coordination, scheduling, or care navigation.
• Experience using electronic medical records (EMR) systems such as Epic.
• Certified Medical Administrative Assistant (CMAA)
• Certified Patient Care Coordinator (CPCC)
• Basic Life Support (BLS) certification

SALARY RANGE

$45,000 + depending on qualifications

WORKING ENVIRONMENT/EQUIPMENT

• Standard office equipment.
• Repetitive use of a keyboard.
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

REQUIRED MATERIALS

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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