Director of Business Development (HiTech BPO)

Overview

Infosys BPM is seeking a Senior Director for New Account Business Development to expand the BPO outsourcing presence in Hi-Tech accounts. The Senior Director-Hitech Business Development is responsible for all client interfaces within the Hi-Tech sector. The person filling this role will build an account plan and be responsible for business development, growth, and expansion of the Infosys BPM brand based on the account plan. The role will be responsible for expanding the Infosys BPM business footprint across different lines of business to introduce our BPO outsourcing services, Global Business Services and Global Delivery Model to bid on potential growth business within the Hi-Tech Sector.

Role Description

• Business development with expectation to utilize existing contacts to introduce Infosys BPM across new logos Hi-Tech client accounts.
• Manage existing business and own the opportunity management cycle : Prospect-Evaluate-Propose-Close.
• Client delivery assurance : collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met.
• Provide client introductions, provide customer maps and organization charts in support of the account plan.
• Responsible for competitor analysis, market trends and intelligence for the deal and business units supported in the account.
• Account planning and governance : create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Basic Qualifications

Preferred Qualifications

Work Model

This role is client facing with ability to be remote (WFH) when not client facing. Preference is for someone based in the Bay Area. Role will require domestic and occasional international travel.

About Infosys BPM

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE : INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,702 employees from 110 nationalities, as of December, 2024.

EOE / Minority / Female / Veteran / Disabled / Sexual Orientation / Gender Identity / Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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