Medical Records Specialist/Receptionist

Description:

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.
This contract will provide occupational medicine health services and electronic health records management for sworn staff from both the City of Phoenix (City) Fire and Police Departments as well as public safety personnel assigned to other jurisdictions throughout the region who have contracted with Phoenix Fire Department Health and Wellness Center (PFDHWC) for these services.

Incumbents encouraged to apply!

Valor is different because of our people.

• Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience.
• Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Location: 50 S. 12th St., Phoenix, AZ 85034.

PFDHWC Clinic hours: 7:30 a.m. to 12:00 p.m. and 12:30 p.m. to 4:00 p.m. Monday through Friday, with a 30-minute lunch period.

Responsibilities:

• Acts as receptionist to include greeting and directing visitors/patients, answering incoming calls, which include screening calls, taking messages and providing information to patients, providers, as well as external customers.
• Provides clerical support to include, composing correspondence, making copies, sending faxes, answering incoming calls, etc.
• Performs check-in processes, including but not limited to, performing data entry activities, providing patients with appropriate information and documentation needed for appointments.
• Collects patient Health Review Form, verifies demographics and uploads into electronic medical record.
• Prepares medical charts (electronic and paper) for upcoming physical exam.
• Responsible for fulfilling all medical records requests following Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines.
• Creates new patient electronic records and maintains all medical records, including organization of the chart (paper and electronic), maintenance, and condition.
• Files and/or scans all patient documents into corresponding medical charts and/or electronic records.
• Routinely checks fax machine and distributes accordingly.
• Pull charts and prepare paper charts as needed for upcoming appointments.
• Ensures electronic records from 2007 to current are printed as needed from various platforms if records have not been uploaded into current Electronic Medical Record.
• Ensure required Worker’s Compensation forms for claim filing are completed at check-in.

Requirements:

Minimum Qualifications:

• Five years of experience working in a medical office or working performing patient intake for a medical facility.
• Must be able to use various personal computer software programs including, but not limited to, Outlook, electronic medical records system, and Microsoft Suite.
• Must be detail oriented and able to multitask with excellent customer skills, verbal and written.
• Capable of working under stressful conditions and meeting deadlines.
• Ability to prioritize and handle a variety of tasks simultaneously, with frequent interruptions.

Preferred Qualifications:

1. Previous experience working in an Occupational Health Clinic treating first responders.

This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.
Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.