Assistant Program Director

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Exemption Status : Exempt

Hiring Range :

$75,108.80 - $141,980.80

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations .

Schedule Details :

Holidays - No Holidays Required, Monday through Friday, On Call - Required

Scheduled Hours : 8 : 30am-4 : 30pm

Shift : Hours :

40

Cost Center : 71000 - 0623 PACT 1

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health - Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position plays a key supportive role in the daily operations and clinical management of behavioral health programs. Working under the direction of the Program Director, this role ensures the smooth implementation of program services, operational workflows, and quality monitoring. Contributes to financial oversight, staff support, and compliance activities while fostering a client-centered and performance-driven culture.

I. Major Responsibilities :

1. Supports all aspects of program functioning and management at the direction of the Program Director.

2. Implements and monitors systems that support financial health, including budgeting and billing practices.

3. Assists in day-to-day clinical operations, including service delivery coordination and quality assurance.

4. Ensures program model of care is implemented consistently

5. Collaborates with Program Director and supervisors on program improvement initiatives.

6. Participates in and provides staff development and onboarding activities.

7. Assists with preparing reports, audits, and regulatory documentation as required.

8. Promotes positive internal communication and a culture of accountability.

9. Completes required documentation, activities, and fulfills requirements for grants, contracts, and projects as assigned. Liaises with relevant stakeholders.

10. Provides after-hours and on-call support to program as assigned.

11. Provides clinical consultation and support to staff.

12. Provides crisis intervention as needed.

13. Provides individual and group supervision to program staff as required.

14. Under the direction of the Program Director, and consistent with agency practice, provides direct clinical services to clients through a small, secondary caseload.

Standard Management Level Responsibilities :

1. Directs and supervises assigned personnel including completing performance evaluations, scheduling, orientation, professional development, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.

3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation; and fosters the effective integration of efforts with agency and system-wide initiatives.

5. Ensures comprehensive knowledge and execution of program model, agency and industry standards, and contract terms and deliverables.

6. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.

7. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.

8. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

9. Ensures compliance with regulatory agencies such as CARF, DPH (Department of Public Health), BSAS, Department of Mental Health, Mass Health, etc. Develops and maintains procedures necessary to meet regulatory requirements.

10. Ensures that department complies with agency established policies, quality assurance programs, safety, and infection control policies and procedures.

11. Ensures adequate equipment and supplies for department.

12. Develops and maintains established departmental policies, procedures, and objectives.

13. Ensures compliance to all health and safety regulations and requirements.

14. Maintains, regular, reliable, and predictable attendance.

15. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications :

License / Certification / Education :

Required :

1. Master's degree in Clinical Social Work, Mental Health Counseling, or Marriage and Family Therapy; or a Doctoral degree in Psychology.

2. Assistant Program Director I : LCSW; Candidates who are eligible for independent licensure of LICSW, LMHC, LMFT, or Licensed Psychologist AND who have completed 1 year of post-masters clinical work experience may be considered.

3. Assistant Program Director II : Independent licensure in behavioral health in Massachusetts (Licensed Psychologist, LICSW, LMHC, or LMFT).

4. Early Intervention candidates may be credentialed in alternative disciplines as permitted within the Early Intervention model; providing such credentials meet standards of the discipline to bill services and provide supervision to clinical staff.

Experience / Skills :

Required :

1. Direct clinical experience in mental health and / or substance use treatment settings.

2. Experience supervising clinical staff in behavioral health programs.

3. Demonstrated strength in written and verbal communication.

4. Strong organizational skills; able to lead in a fast-paced and dynamic work environment.

5. Possession of a valid U.S. driver's license and reliable transportation for travel across program sites.

6. Knowledge of behavioral health services, performance specifications, regulatory requirements, and clinical best practices.

Preferred :

1. Experience working with and leading programs that serve diverse populations, including historically marginalized communities.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions :

Work is considered sedentary. Position requires work indoors in a normal office environment.

Job requires service provision in the community along with transportation of clients in your personal vehicle.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are : Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.