Program Assistant

Program Assistant-Transitional Employment Support Services (TESS)

About Young Community Developers

Established in 1973, YCD is a nonprofit organization who serves residents of all ages living in the most historically underserved communities of San Francisco. YCD takes a holistic approach via a delivery eco-system of services designed to empower residents in achieving economic mobility, in turn building and sustaining a positive community by providing them with education opportunities, workforce development training, and social services. YCD's philosophy is that every individual should have the right to sustainable and generational economic mobility, aiming to break the cycle of poverty. Each year YCD provides around 1,200 community members with employment and training services through their programs and partnerships. YCD is also proud to share that they have been voted by Non-Profit Times as one of the top 50 best nonprofits of its size to work for in the United States!

Project Overview

The TESS program was designed to provide opportunities for trainees, with various levels of job skills, to get training and work experience. The Transitional Employment Support Services (TESS) program was developed to increase the success of TESS participants at their host sites and move towards unsubsidized employment. Work sites include Recreation and Parks Department (RPD), SF Metropolitan Transportation Agency (MTA), SF Public Utilities Commission (SFPUC), and others City Departments.

Position Summary

The Program Assistant supports the efficient daily operations of the Transitional Employment Support Services (TESS) Program by assisting with a variety of administrative and organizational tasks under the direct supervision of the Program Coordinator. This role requires a detail-oriented individual who can handle multiple responsibilities, including maintaining client attendance records, managing program files, booking workshop spaces, and assisting the Program Coordinator with routine tasks like coordinating the intake, enrollment, and job placement assistance for all program participants. In addition, the TESS Program Assistant is responsible for tracking and reporting progress for all participants.

This position is part-time and temporary (based on budgeting) with a 6-month assignment. This role is non-exempt, 22.5 hours per week, in-person, Monday-Friday 9a-1 : 30pm with occasional off-hour assignments.

Key Responsibilities :

• Create, update, and organize client files (digital and physical) and maintain accurate, confidential records.
• Manage filing systems for compliance and easy document retrieval.
• Assist with data entry to ensure all client information and progress notes are current.
• Book workshop spaces and support alignment with program schedules
• Set up and break down workshop equipment, including PowerPoints, TVs, projectors, laptops, and audio TV components
• Prepare workshop materials, ensure all technology is functional, and assist with attendance tracking and documentation
• Prepare universal intake forms on program computers before orientation days
• Support the Program Coordinator with client check-in and orientation logistics
• Assist with ordering, labeling, and organizing program materials
• Attend off-site job fairs, employer spotlights, and other outreach events within San Francisco
• Build positive relationships with employer partners and professionally represent the TESS Program
• Send client newsletters with job postings, reminders, and program updates
• Conduct 30, 60, and 90 day follow-ups to collect outcomes and provide ongoing support
• Travel to client worksites as needed
• Participate in team meetings and contribute to planning sessions as needed
• All other duties as assigned

Qualifications :

High school diploma or equivalent; relevant college coursework or degree preferred.

Strong organizational skills with attention to detail.

Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with database management.

Ability to use Google tools such as Google Slides (PowerPoint equivalent), Gmail, and Google Sheets.

Effective communication skills, both written and verbal.

Ability to work independently and collaboratively in a team environment.

ADDITIONAL QUALIFICATIONS :

To best mitigate the spread of disease and protect our staff, it is a condition of employment that all employees be fully vaccinated against COVID-19. Because YCD prioritizes the health and well-being of employees, proof of vaccination will be required upon hire and be kept on file for each employee.

LOCATION : San Francisco, CA

JOB TYPE : Part-Time, Temporary; 22.50 hours per week - Non-Exempt

SUPERVISORY : No

COMPENSATION : $22.00 / hour

BENEFITS PACKAGE

We recognize there are many factors that influence your overall satisfaction both at work and in your personal life. Under our Total Rewards Package, we provide an integrated mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Our work environment is built around collaboration and partnership, teamwork, community, diversity and inclusion. Some of these offerings include :

Young Community Developers is an "at-will" and Equal Opportunity Employer.

Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.