Accounts Receivable Collector

Job Title : Accounts Receivable Collector

Branch : 999

Department : Administration

Reports To : Office Manager

Position Summary

The Accounts Receivable Collector is responsible for managing and collecting outstanding customer balances, ensuring timely payments, and maintaining accurate account records. This role serves as a key point of contact for customers regarding billing inquiries and works closely with internal teams to resolve discrepancies and maintain healthy cash flow. This is a collaborative, in-office position that supports and interacts daily with the AR and administrative teams.

Key Responsibilities

• Review weekly AR aging reports and prioritize follow-up activity.
• Contact customers via phone and email regarding past-due balances.
• Process credit card payments and record transactions accurately.
• Research and resolve payment discrepancies, accounts on hold, and unapplied cash.
• Respond to customer inquiries related to invoices, statements, and account activity.
• Document all collection efforts and maintain up-to-date notes in ERP system.
• Collaborate with internal teams (Billing, Sales, Service) to address account issues.
• Support month-end closing and year-end audit activities as needed.
• Contribute positively to a team-oriented, in-office work environment.
• Perform other related duties as assigned.

EDUCATION REQUIREMENTS

EXPERIENCE REQUIREMENTS

SPECIAL REQUIREMENTS

BUDGET RESPONSIBILITY