Team Lead - 1st Shift

Team Leads complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers.

Shift : 8 : 00 AM - 4 : 30 PM, Monday - Friday + OT + Holidays as needed

The role of the team Lead is to :

• Ensure team members complete necessary specific work-related activities and assignments on time.
• Maintain outstanding internal and external customer service while demonstrating sound communication skills.
• Provide direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s).
• Resolve routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities.
• Assign work activities based on team members' skill levels.
• Perform a quality audit of completed activities for each team member including the recording and tracking of results.
• Review errors and completes or arranges the necessary training for each team member based on results of the audit.
• Compile data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved.
• Maintain and controls the flow of work to and from other departments.
• Compile information and completes a team productivity and quality report.
• Work with manager in anticipating and / or identifying any existing problems with an individual team member's productivity / performance and also with the team as a whole with regard to workflow and productivity output.
• Make professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results.

Qualifications :

High school diploma / GED.

At least 3 years business experience of which 1 year is in a brokerage industry and / or customs brokerage working environment.

Strong communication, multitasking, and organizational skills.

Ability to maintain strong working relationships with both internal and external customers.

Ability to train and motivate team members in order to ensure a high optimum flow of work productivity.

Preferred Qualifications :

Pay Transparency :

Pay :

Additional Details :

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets / Disability.

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.