Customer Service Rep

Shift

Monday - Thursday - 1st Shift (Day)

Customer Service Representative

Edwardsville, KS

The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and ad-hoc procedures. This position is responsible for product safety, quality, and legality.

Primary Responsibilities

• Handle inbound calls, emails, and faxes in a timely and professional manner.
• Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource.
• Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs.
• Provide accurate information regarding manufacturers’ policies and procedures.
• Support customers with product returns, label requests, recalls, website navigation, and general questions.
• Process RA (Return Authorization) requests.
• Complete reconciliation services for clients as needed.
• Research and resolve returns using Return Resolution and Issue Tracking systems per standard procedures.
• Process “paperwork only” returns as required.
• Assist Operations with return-related research.
• Conduct check and credit research via email, fax, or mail.
• Communicate outstanding issues or defects to the appropriate departments.
• Participate in departmental continuous improvement initiatives.
• Perform other duties as assigned.

Education / Experience

Requirements, Perks, and Benefits (US – Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

Know Your Rights

Pay Transparency

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (for U.S. applicants and employees only). Please click below to learn more :

E-Verify Notice (bilingual)

Right to Work Notice (English)

Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact

FSC.TalentAcquisition@fedex.com

Perks and Benefits at FedEx Supply Chain (FSC)

Competitive Pay : FedEx Supply Chain offers competitive hourly rates depending on your location and experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

Pay Range

USD $12.21 - USD $23.17

Pay Transparency

This company complies with Pay Transparency requirements.