Accounts receivable specialist Jobs in Columbus, OH

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Job Title :

Accounts Receivable Specialist

Department :

Business and Finance | Office of the Bursar

The Accounts Receivable Specialist serves as a subject matter expert and direct point of contact for all (upwards of 75-100) Ohio State University departments and offices (including regional campuses), and external customers for the financial and operational processing activities of the Office of the University Bursar (OUB). The Accounts Receivable Specialist works collaboratively with and has an expert understanding of each of these customer bases and their impacts to financial data for aid in problem solving, responding to inquiries, improving processes, and optimizing service levels.

Timely and accurately processes payments for tuition, loans, and central accounts receivable which includes paper checks, credit cards, ACH, wire transfers, journal entries, fee authorizations, payroll deductions, and Office of the Attorney General (OAG) payments. Responsible for the analysis, identification, application, reconciliation and reporting of department charges, credits, unapplied credits, unclaimed funds, financial adjustments, and related refunds. Reviews financial transactions, prepares financial reports, and performs complex reconciliation and analysis to ensure the accuracy of internal and external systems, bank deposits, and general ledger entries and provides data to support third party collection performance decisions.

Diagnoses and resolves complex, escalated customer account issues and advises, coaches, and directs customers using a considerable degree of knowledge that frequently involves high-level problem resolution and negotiation. Performs reconciliation, analysis, system updates and reporting for various types of collection account activity (loans, loan consolidations, receivables, bankruptcies, account write offs, deceased and disability cases, and collection fees and finance charges).

Functions with a high degree of autonomy. Performs in-depth analysis of processes, makes recommendations to improve processes, assists in developing and documenting procedural changes and training resources, and aids with document retention. Participates in and facilitates training as needed. Completes special projects. Manages sensitive and confidential information. Maintains an advanced understanding of the functionality between the AR financial management system, the Student Information System, the document management system, and the Loan system and utilizes a multitude of internal university systems and external vendor systems to submit, collect, analyze, reconcile, process and disseminate financial information. Supports and facilitates compliance efforts with federal and state laws and regulations and university policies Assists in data collection and tracks established performance measures. Provides backup to other financial teams. May work evenings and weekends.

Required Qualifications :

Bachelor's degree or equivalent combination of education and experience; minimum two (2) years of relevant financial experience; excellent analytical and critical thinking skills; considerable experience with payment processing, and reconciliation; detail oriented and the ability to work both independently and collaboratively to solve problems; exceptional interpersonal and customer service skills in a high volume environment, including experience with diverse populations; outstanding written and verbal communication and problem solving skills; general computer skills typically used in an ERP environment; considerable experience using Microsoft Word and Excel.

Desired Qualifications :

Awareness of and familiarity with university policies and procedures and Federal and State regulations; Workday financial management system experience; PeopleSoft Campus Solutions experience, especially the Student Information System (SIS) modules; OnBase document management system experience; experience with the Stand A Loan (SAL) system.

Function : Finance

Sub-function : Accounts Receivable

Career Band : Individual Contributor - Specialized

Career Level : S2

Explore our extensive benefits

Work-life : Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events. Retirement : State pension and alternative options with competitive employer contributions, as well as optional supplemental plans. Health : Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming. Time off : Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available. Financial : Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners. Wellness : Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.