Associate degree Jobs in Louisville, KY

JOB TITLE : Retail Associate

LOCATION : Louisville, KY

DURATION : 13 months

PAY RANGE : $14-$15 / hr

Job Overview

The Retail Store Operations Team Member is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information.

Individual responsibilities as a Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.

Duties

• Provide a friendly atmosphere at all times by greeting each guest as they walk in the door and continuing a positive interaction until they leave
• POS proficiency to ensure speed of service and accurate transactions that meet company standards
• Ensure cash handling procedures are done to standards
• Being aware and infusing a hospitable interaction with guests at all times
• Communicating issues and morale concerns to leadership team
• Taking initiative to support store operations including operating machines, prep, and cash register
• Able to lift 25lbs, stand for long periods of time, and repeated motion
• Knowing all inventory products
• Ensure that you clean as you go and follow all sanitation procedures
• Integrity in following all safety / store policies and procedures
• Adhering to all Time and Attendance policies

Required Competencies

Customer Focus : The ability to proactively strive to address customer concerns and needs.

Money Handling : The process of receiving and giving money in a business at the point of sale or in basic cash accounting.

Problem Solving : The ability to cognitively process a difficult question / process / idea to find a solution.

Process Improvement : The method of analyzing and improving upon existing processes to move toward optimization or to meet a new standard.

o Improving flow :

Right sizing - targets the capacity of each step and brings them into balance. It aims to eliminate the scenario where the different steps in the process all have different capacity resulting in some being overloaded while others have relatively little to do

De-bottlenecking - This is sometimes called the 'rate determining step' because the bottleneck forces other steps to go at the same rate. Identifying and removing the bottleneck will often lead to more efficient operation of the entire process

Lean - Focus on improving the flow of work and these are usually implemented as a lean system with other interrelated techniques to improve efficiency across a whole business.

Managing internal performance :

Using tools and techniques from Lean and the Competitive Systems and Practices and Sustainable Operations qualifications to identify improvements

Identifying the skills needed to support new processes - and providing skills development programs

Optimizing equipment performance - The process of optimization involves analyzing the process and working out where the inefficiencies are and how to reduce them

Improving customer value - Value stream mapping shows process steps, which add value, as perceived by the customer and those that do not. You can then target how to eliminate the non-value adding steps which are technically waste (muda) because they are not wanted by the customer

Re-tooling and re-engineering - These apply technical solutions to make process improvements

Energy recovery systems (Applicable for equipment efficiency) :

If the business processes demand high levels of energy or heat you might want to investigate cogeneration

On a smaller scale you might identify equipment that emits heat as a result of the inefficient use of fuel or other energy

Engaging workforce capabilities - As the people on the front end develop their understanding of the process, they are better able to recognize signs of sub-optimal performance and either do something about it or make recommendations as to what changes might be useful.

o Poor customer service

o Duplication of work

o Cost increase

o Resources wasted

o Bottlenecks

o Missed deadlines

Punctuality : The ability to fulfill an obligation before or at the expected, predesignated time.

Reading and Writing for Comprehension - Using writing in conjunction with reading to strengthen comprehension.

Relationship Management : A strategy in which a continuous level of engagement is maintained between a business unit and its audience.

Time Management : The ability to organize and plan how to divide your time between specific activities.

Understanding Business Unit Metrics - Basic Understanding : The awareness of the quantifiable measures that are used to track and assess the status of a specific business process.

o Goal Metrics - For the purposes of strategic management, goal setting and performance management

o Key Performance Indicator (KPI) - A metric that is critical to an organization

o Qualitative Metrics - A class of metrics that are based on human judgement such as a rating

o Quantitative Metrics - A class of metrics that are based on numbers

o Actionable Metrics - A class of metrics that can be directly used to make decisions or optimize work

o Informational Metrics - A class of metrics that are based around understanding

o Vanity Metrics - A class of metrics that are designed to be impressive as opposed to useful

Experience

Education

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