Business analyst Jobs in Wilmington, NC

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is remote with opportunities to travel when needed to meet team members and clients in person from time to time.

You will be a part of the Broadridge Advisor Solutions team using your business analysis skills to listen to clients and translate business objectives into use cases to achieve clients' digital transformation strategies. The Sr. Business Analyst plays a critical role in supporting the business team by handling the configuration and home Office onboarding actions for our digital products. Typical duties include gathering and defining the client’s use cases and business requirements, facilitating demos that showcase the options and functionality by user role, and consultation related to best practices, scalability, and advisor site outputs. This role ensures what we deliver meets what the client expected while reducing the time from sales to implementation.

Responsibilities

Balance technology and business issues as well as communicate appropriately with both technology and business experts, such as standard product functionality, configurability vs customization.

Ensure the digital solutions defined meet the needs of clients with solid use cases and business requirements.

Facilitate configuration meetings with clients and implement product configurations.

Capture, document, and memorialize configurations for use in supporting the client and internal team uses to thoroughly understand and use the program.

Work with Solutions Architects, Solutions Analysts, and Project Managers on the technical solution planning and delivery

Participate in IT meetings as needed to transfer knowledge of the client’s business objectives, evaluate conceptual designs, or confirm deliverables as required.

Act as liaison between all project stakeholders including Business, Product Owners, Development, Quality Assurance, Project Management and Client Support to ensure understanding of requirements, project objectives, and solutions.

Provide demonstrations and training to internal and external stakeholders.

Proactively improve processes to promote better quality and more scalable deployments.

Perform duties and make sophisticated decisions and recommendations under limited supervision.

Complete post-deployment lesson learned session to facilitate process improvement.

Qualifications / Requirements

3-5 years working experience as a Senior Business Analyst

Excellent interpersonal skills and experience at dealing with clients / users at all levels, singly and in groups.

Presentation skills of technical solutions to business audiences

At least 3 years working with in an agile system development life cycle environment, best practices required to implement effective solutions.

2-3 years of complex web / digital solution development and delivery environment

Ability to work on multiple tasks at any one time while maintaining high quality standards.

Excellent troubleshooting and problem- solving skills, specific to highly technical and customer focused service environment.

Prior experience in a delivery role for SaaS-based solutions

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS : Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants : Click to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and / or hiring process, please contact us at 888-237-7769 or by sending an email to .