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Think Tell JunctionLos Angeles, CA, United States- Full-time
Job Ad : Call Center Agent
Company : Think Tell Junction
Location : Los Angeles, CA
Salary : $37,000 - $46,000 per year
Job Type : Full-time
About Us
Think Tell Junction is a growing leader in communications solutions, dedicated to connecting people with top-quality service and technology. We pride ourselves on a supportive team culture, professional growth opportunities, and our commitment to excellence in customer satisfaction. Join us as we strive to make every customer experience outstanding.
Job Description
ThinkTell Junction is looking for a customer-focused Call Center Agent to handle inbound and outbound calls efficiently. The ideal candidate will have excellent communication skills and a problem-solving mindset to provide exceptional customer service.
Responsibilities
- Answer inbound calls and assist customers with inquiries, orders, or service-related issues.
- Make outbound calls for follow-ups, customer satisfaction surveys, or sales opportunities.
- Maintain accurate customer records and update account information.
- Resolve customer complaints or escalate issues to the appropriate department.
- Provide product and service information to callers.
- Adhere to call center scripts, policies, and quality standards.
- Meet or exceed daily and weekly call handling targets.
Skills & Qualifications
Benefits
At Think Tell Junction, we value team members who bring enthusiasm, empathy, and dedication to customer care. If you're looking to grow your career and make a positive impact, we encourage you to apply!