Chief of staff Jobs in Nashville tn

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Overview :

The goal of FiftyForward is to assist adults 50+ in Middle Tennessee to live longer, more fulfilling lives through innovative programs and services. Committed and compassionate staff, volunteers, and partners form a powerful leadership team positively impacting older adults, their families, and the community.

The Chief Operating Officer (COO) will plan, direct, coordinate, and oversee operations of activities in FiftyForward, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of adults over 50, their families, and the broader community, while maintaining alignment with the organization’s mission and goals.

Duties / Responsibilities :

• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Oversee the operational management of FiftyForward’s centers, including center operations, staffing, membership, local volunteer management, and program and services execution.
• Ensure that all centers provide a welcoming, inclusive, and safe environment for FiftyForward members, program participants, volunteers partners, and the community.
• Establish, document and continuously improve operational policies, processes, procedures, and performance standards to ensure consistency and excellence across all centers.
• Collaborate with center directors, program directors, volunteer engagement, development, finance and other stakeholders to identify operational challenges and implement solutions.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Oversee the development and execution of diverse, high-quality programs and services in FiftyForward’s centers and in the community that support the social, physical, and mental well-being of adults 50 and over.
• Ensure that programs meet the needs of the 50+ adult community, including fitness, health, social, educational, and recreational offerings.
• Partner with regional nonprofit organizations, governmental agencies, public and private funders, and volunteers to strengthen and evolve FiftyForward’s services and programs to meet the evolving and diversifying needs of the aging adult population in Middle Tennessee.
• Work closely with the CEO and executive team, as well as center, program and operations leaders, to develop and implement strategic plans to grow and sustain FiftyForward’s operations, programs, and services.
• Assess regional trends related to all aspects of aging in Middle Tennessee, as well as member, program participant and broader community feedback and input to inform program development and service expansion opportunities. Develop strategies and plans to address the subsequent operational impacts of these opportunities on FiftyForward’s organizational, operational and financial environment.
• Lead initiatives to grow membership, increase public engagement around and participation in FiftyForward’s programs, and boost the visibility of FiftyForward’s programs and services across the Middle Tennessee community.
• Manage the budgeting, financial planning, and resource allocation for all centers, programs and organizational operations in close collaboration with center, program and operations leaders and executive leadership.
• Ensure efficient use of resources and maintain financial accountability, including the development and management of cost control and revenue generation initiatives, in close collaboration with the executive team.
• Collaborate with the finance team to track and report financial performance, ensuring alignment with organizational goals and intended outcomes.
• Lead, mentor, support, and manage a team of directors, program managers, and operational staff.
• Foster a collaborative and engaging work environment, supporting professional development opportunities for staff.
• Ensure effective recruitment, retention, and training strategies to maintain a highly skilled, highly effective and remarkably compassionate team.
• Develop and implement risk management strategies, ensuring the safety and security of all members, staff, and facilities.
• Stay informed about industry trends, legal requirements, and best practices for the programs and services FiftyForward provides.
• Ensure all centers, programs and services operate in compliance with local, state, and federal regulations, including health and safety standards.
• Oversee and support the timely submission and record-keeping of all required reports, including accurate monthly, quarterly, and annual reports on the number of persons served, number of paid members, units and types of service provided and progress toward meeting annual goals and objectives across all center, program and operations teams. Ensure that records are compliant with agency and funding source requirements.
• Support development team, fundraising and grant opportunities to drive increased program and service effectiveness and enhancements to FiftyForward’s centers.

Key Competencies :

Strategic Agility – Anticipate challenges and create strategies to meet them; foresee risk and allow for contingencies in planning.

Managing Vision and Purpose – Communicate a compelling and inspired vision / sense of core purpose. Optimistic and talk about possibilities. Create mileposts to rally the support behind the vision and make the vision shareable by everyone on the team. Inspire and motivate teams and the larger organization.

Organizational Agility – Knowledgeable about how the organization works and its culture; know how to get things done both through formal and informal channels.

Building Effective Teams – Collaborate effectively towards a common goal, sharing knowledge and responsibilities while fostering teamwork and building a positive team dynamic. Accelerate team building by promoting open communication, facilitate cross-team collaboration, and sharing wins and successes.

Managing and Measuring Work – Clearly assign responsibility for tasks and decisions. Set clear objectives and measures. Monitor process, progress and results. Design and manage feedback loops and adjust objectives, work and measures to adapt to changing realities in a timely and communicative manner.

Process Management – Adept at figuring out processes necessary to get things done and know how to organize people and activities to do so effectively. Adept at understanding how to separate and combine work into efficient workflows – able to see opportunities for synergy and integration of work. Knowledgeable about what to measure and how to measure it. Able to simply complex processes. Able to maximize effective effort and impact out of constrained resources.

Interpersonal Savvy – Relate well to all levels inside and outside the organization; build rapport, constructive and effective relationships; use diplomacy and tact; defuse high-tension situations comfortably.

Conflict Management – Ability to help others through emotional or tense situations, tactfully bringing disagreements into the open, and define agreeable solutions. Manage disputes equitably by finding common ground and gaining cooperation.

Qualifications :

FiftyForward is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.

At FiftyForward we see and celebrate the differences in every person. Together, we are creating a responsive community that is open, engaged, and accepting of all.

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