Chief risk officer Jobs in Grand Rapids, MI

A rapid growing financial services firm is seeking an accomplished leader to manage all Operations functions of the firm. Reporting to the CEO, the role responsibilities include oversight of operations, customer service delivery, credit and collections operations and shared services centres in the region.

Key Responsibilities :

Oversee and manage all operations and related activities to ensure efficiency, compliance and customer satisfaction.

This includes :

• establishing and overseeing the operational infrastructure necessary to support the companies' business activities and ensure smooth day-to-day operations;
• ensuring the smooth running of our operations shared services centres;
• overseeing workplace facilities management;
• streamlining and managing procurement operation process

Responsible in managing the Operational Risk exposure by supporting the Business and / or Product team to identify areas of operational risk exposure by developing and implementing controls.

Responsible for developing and implementing strategies to enhance customer satisfaction, collaborate with internal stakeholders to streamline processes and resolve customer issues and foster a customer-centric culture while ensuring compliance with regulatory requirements.

Develop and implement strategies, policies, controls and procedures to protect customers from financial losses and reputational damage.

Collaborate closely with internal stakeholders (ie Risk, Compliance, Technology, Product & Design team) and law enforcement and regulatory agencies and implement fraud and money laundering detection technologies and tools.

Manage cost and productivity to achieve higher levels of efficiency.

Build and manage high performing teams by providing mentorship, training and coaching.

Stay up-to-date with industry trends and best practices to identify opportunities for growth and improvement.

Requirements :

J-18808-Ljbffr