Title : Client Service Manager (Company Confidential).Provides first class service standard for all clients and participation retirees, resulting in an.
Works directly with client staff to ensure the...Show moreLast updated: 3 days ago
Promoted
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Full-time
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$20.00 hourly
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Promoted
New!
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Quick Apply
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Promoted
New!
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$64,602.07–$80,752.58 yearly
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Manager - Client Support
ADPW Rio Salado, Tempe, AZ, US
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Manager Client Services
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Title : Client Service Manager (Company Confidential)
Division : Account Management
Reports To : COO
Summary of Position :
Provides first class service standard for all clients and participation retirees, resulting in an
exceptional service experience. Works directly with client staff to ensure the product quality
delivered to customers and manages the day-to-day responsibilities with their team.
Duties & Responsibilities :
1.Provide daily client point of contact
Single point of contact for client
Provide information on eligibility, billing, member and client services
Perform critical information gathering and interpretation of data concerning
client specifications about products, structure, billing, and eligibility
Design, prepare and coordinate member communications on behalf of client
Develop creative solutions to client issues
Lead client events (at site or virtual) to ensure personalized touch point opportunities
Provide pertinent reporting to clients
Travel (less than 10%)
2. Supports the Advocacy Team
Assist team with questions specific to their assigned groups
Oversees age-ins / dis-enrollments
Disseminate information to team, proved cross team training for changes in
new groups
Perform other duties and special projects as assigned
Handle escalated calls from members and clients
Licensing & Qualifications
Proficient in Word, Excel and other Microsoft applications
Strong written and oral English communication
Self-aware and professional
High School diploma or equivalent
4+ years' experience in roles which are customer facing, client service, sales, operation, benefit administration, project management, or account management experience.
2-year experience, specifically focused in healthcare, health insurance, provider billing, client benefit or medical call center-based environment.
Preferred Qualifications
Proficient in Salesforce
ADIP Training and Certificate
2+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required.